Trading Application Support Specialist - Erudite Research & Consulting Limited
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Erudite Research & Consulting Limited Trading Application Support Specialist - Erudite Research & Consulting Limited
Description
Our client, a Hong Kong-headquartered alternative asset management firm with a strong focus on the Asia-Pacific region, is seeking a dedicated Technical Support Specialist. This role is essential for providing technical assistance and troubleshooting for Mid-office Trading systems. The ideal candidate will possess a robust technical background, exceptional communication skills, and a commitment to delivering high-quality support to internal users.
Key Responsibilities:- Primary Point of Contact: Act as the main liaison for internal users experiencing technical issues with Trading systems.
- Technical Support Resolution: Provide timely and effective resolutions to technical support tickets, ensuring minimal disruption to operations.
- Collaboration: Work collaboratively with internal teams to escalate and resolve complex technical issues efficiently.
- Documentation: Document procedures, troubleshooting steps, and resolutions to enhance future reference and support efficiency.
- Training Sessions: Conduct training sessions for clients on system functionalities and best practices to optimize usage.
- Proactive Improvement: Identify areas for enhancement in system performance and user experience proactively.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support roles, preferably within the financial industry or hedge funds.
- Strong understanding of financial systems, including trading platforms, risk management tools, and data analysis software.
- Familiarity with databases, SQL queries, coding capabilities, and network troubleshooting.
- Excellent problem-solving skills and the ability to perform effectively under pressure.
- Exceptional interpersonal skills with the ability to communicate technical concepts clearly to non-technical users.
If interested, please click and apply or submit your CV to crystal.li@erudite-consulting.net! And please feel free to reach out to Crystal Li at +852 6997 6350 to learn more.