Train Operations Supervisor

Transdev Canada is looking for a Train Operations Supervisor! Key Responsibilities: The Operations Supervisor is responsible for the following duties: Oversee daily operations for all transit staff and contractual agreements Supervise hourly and regular staff, and familiarize new and current operating personnel with operations, contracts, policies and procedures Ensure compliance to all standards and project agreements, various local and network instructions to achieve a safe, secure and customer friendly environment. Participate on task forces related to operational improvements, safety and security Act as a front-line representative to minimize and resolve complaints from customers regarding employees, station conditions, transit service passenger and vehicle(s) flow, etc. Act as the Incident Commander during emergencies Coordinate all on-site activities and logistics and ensure the safe and prompt restoration of service in conjunction with other personnel, stakeholders and outside agencies Liaise with Maintenance Department to ensure provision of continuous service and within project agreement standards Operate LRV safely during revenue and non-revenue services Control various transit operations related incidents, as necessary to minimize service disruption and lost time, arrange for alternate transit options and plan restoration actions Submit recommendations regarding policies, schedules, service performance, regulations, signage, etc. with the general intention to improve overall safety and service Complete a variety of documents and forms, daily, specific to transit operations and the performance management of the MHS personnel and service delivery under their direct control Investigate a variety of incidents involving accidents, injuries or other occurrences that may result in claims, and submit appropriate documentation Manage training, coaching and performance of staff to meet customer needs and support business goals Ensure that subordinate employees participate in all sanctioned training and committees Peer mentor new Supervisors and LRV Drivers in operating procedures and practices Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination Helps to build an inclusive and accessible work and service environment for all employees and customers Ensures the needs of employees and customers are accommodated in accordance with commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and policies