Trainee Customer Service

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Support the mapping and analysis of warehouse processes and assist in translating process maps into measurable drivers, costs and/or tariff components, supporting cost analysis, productivity evaluation and business case preparation

Participate in shopfloor observations and data collection activities to better understand process execution and identify practical improvement actions

Assist in identifying deviations from standard processes, highlighting gaps between expected and actual operational execution

Support the analysis of productivity, quality and operational performance data to detect inefficiencies, bottlenecks, recurring issues and improvement opportunities

Collaborate with Process, Quality and Data Analysis teams to identify operational wastes, process deviations and quick fix actions aimed at improving productivity and process stability

Contribute to the development of tools and dashboards that provide visibility on operational performance, workload trends, capacity gaps and process adherence

Support the creation and maintenance of forecasting tools to help operational departments anticipate workload, capacity needs and potential criticalities

Learn and apply basic process improvement and problem-solving methodologies under the guidance of senior team members