Trainee Customer Success Associate (CSA)

Job Description

The Value Engineering is looking for motivated, reliable, and customer-focused individuals to join our team as Trainee Customer Success Associates. This role is ideal for individuals with strong English communication skills, a problem-solving mindset, and an interest in building long-term customer relationships.

The successful candidate will serve as a primary point of contact for customers, assist with onboarding, resolve customer concerns, and ensure a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers.
  

• Assist new customers with onboarding and getting started with our services.
  

• Understand customer concerns and provide timely, effective solutions.
  

• Manage customer issues and escalations while coordinating with relevant internal teams.
  

• Take ownership of customer concerns until they are resolved.
  

• Maintain regular customer follow-ups and accurate records in the CRM system.
  

• Build and maintain strong, long-term customer relationships.
  

• Support customer satisfaction and retention initiatives.
  

• Communicate professionally with customers through written and verbal channels.
  

Experience

• Fresh graduates with strong communication and problem-solving skills are encouraged to apply.
  

• Candidates with 1–3 years of experience in Customer Success, Customer Support, Client Relations, or Account Management are preferred.
  

Please Note: Candidates with a sales-focused or engineering background will not be considered for this position.

Employment Details

• Job Type: Full-time, onsite
  

• Working Hours: 6:00 PM – 3:00 AM
  

• Work Location: Civic Centre, Bahria Town Phase 4, Rawalpindi
  

• Salary Range: PKR 60,000–120,000 per month
  

• Travel Facility: Available for female employees
  

Female candidates are strongly encouraged to apply.

How to Apply

Interested candidates can apply through the following link:

For application-related queries, contact us via WhatsApp at 0337 9924859.

Job Type: Full-time

Work Location: In person

Requirements

Requirements and Qualifications

• Bachelor's degree in Business Administration, Management, Communications, or a related field.
  

• Strong English communication skills, both written and verbal (B2 level or above).
  

• Excellent problem-solving and critical-thinking abilities.
  

• Ability to remain calm and professional in challenging situations.
  

• Good judgment, common sense, and a proactive approach to resolving issues.
  

• Strong interpersonal skills and a customer-oriented mindset.
  

• Reliability, punctuality, and a willingness to commit to a long-term opportunity.
  

• Familiarity with CRM systems and MS Office is an advantage.