Trainee Executive - AR Calling

<p class="Default" style="line-height:115%;"></p><p> </p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;"><b>JOB TITLE: </b>Trainee/</span><span style="font-size:11pt;line-height:115%;">Junior Account Executive</span></p><p class="Default" style="line-height:115%;"></p><p></p><p class="Default" style="line-height:115%;"><b><span style="font-size:11pt;line-height:115%;">JOB SUMMARY: </span></b></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;">Working in U.S. Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers. </span></p><p></p><p class="Default" style="line-height:115%;"><b><span style="font-size:11pt;line-height:115%;">Job Requisites: </span></b></p><p><b></b></p><b></b><p class="Default" style="margin-bottom:2.55pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Undergraduate degree completed or currently pursuing, preferably in Arts and Science.</span></p><p></p><p class="Default" style="margin-bottom:2.55pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Excellent English Communication Skills </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Adherence to U.S. Shift Timings </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Having 1 or more years of experience in the relevant role</span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;"> </span></p><p class="Default" style="line-height:115%;"><b><span style="font-size:11pt;line-height:115%;">Desired Skills: </span></b></p><p></p><p class="Default" style="margin-bottom:2.55pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• <b>Client Orientation: </b>Pleasant, professional, and courteous personality, dealing with people at all levels, internal and external. </span></p><p></p><p class="Default" style="margin-bottom:2.55pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• <b>Being a Go-getter: </b>Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment. </span></p><p></p><p class="Default" style="margin-bottom:2.55pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• <b>Multi-tasking skills: </b>Ability to analyse, prioritize and work with focus. </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11.5pt;line-height:115%;">• </span><b><span style="font-size:11pt;line-height:115%;">Technical Skills</span></b><span style="font-size:11pt;line-height:115%;">: Ability to work effectively on online platforms and specialized software </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;"> </span></p><p class="Default" style="line-height:115%;"><b><span style="font-size:11pt;line-height:115%;">Roles and Responsibilities </span></b></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Perform pre-call analysis and check status by calling the payer or using IVR or web portal services </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Record after-call actions and perform post call analysis for the claim follow-up </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;">• </span><span style="font-size:11pt;line-height:115%;">Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments </span></p><p></p><p class="Default" style="margin-bottom:0.4pt;line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Ensuring the daily assigned accounts are resolved/ worked on </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;">• Escalate difficult collection situations to Team Leaders situations and seek education and instruction. </span></p><p></p><p class="Default" style="line-height:115%;"><span style="font-size:11pt;line-height:115%;"> </span></p><p> </p><p class="MsoNormal" style="line-height:115%;">This is a target and quality based role.</p><p></p>