Trainee - F.O

Welcome to Thompson Madrid, where we care for people so they can bring out their best selves. Will you join our family?

We are continuing to grow and are looking to add someone to our team who wants to gain a 360-degree perspective of three of our hotel's departments.

During your internship with us, you will gain experience across three different areas by supporting the PBX (Switchboard), Guest Experience, and Front Desk teams.

Your general responsibilities will include the following\:

• Participating in guest check-in and check-out procedures, ensuring registration information is accurately maintained in Opera.

• Serving as a source of information for guests on various topics, such as city activities, restaurant recommendations, and transportation options. This requires staying up-to-date with the latest leisure and cultural trends in Madrid.

• Fulfilling guest requests by providing proactive, unique, and personalized solutions.

• Handling inquiries received via phone and/or email regarding stays, reservations, or requests from external partners wishing to contact specific hotel departments.

• Last but not least, demonstrating empathy and initiative in addressing guest needs.