Trainee Field Service Engineer - Hotpoint

No Experience Needed | Fully Paid Training | Company Van Provided

Ready to start a hands-on career with one of the UK's most trusted appliance brands?

Hotpoint is looking for motivated individuals to join our 12-month Trainee Field Service Engineer Programme. Whether you're currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another practical role, we'll provide all the training and support you need to build a successful engineering career.

If you enjoy problem-solving, fixing things, working independently, helping customers and learning new skills all within your local area, this could be the perfect opportunity for you.

What's in it for You?

12-month paid training programme
Equivalent of £29,367 per year for the first 6 months, increasing to £30,512 per year thereafter - Paid weekly via umbrella company
Uncapped commission opportunities
Overtime available
Company van and fuel card provided
Tools, equipment and uniform supplied
Industry-leading training and ongoing support
20 days holiday plus bank holidays
25 days holiday upon securing a permanent role
Opportunity to gain a permanent position within 12 months
Long-term career progression with a recognised household brand

The Role

As a Trainee Field Service Engineer no two days are the same, you'll visit customers in their homes to diagnose and repair domestic appliances while delivering outstanding customer service.

Responsibilities

Travel to customer appointments in a company van
Diagnose faults and complete repairs
Deliver excellent customer service
Manage tools, parts and van stock
Represent the Hotpoint brand professionally
Promote approved products and services, with opportunities to earn commission

You'll work on appliances such as:

Washing machines
Tumble dryers
Electric cookers
Other domestic appliances as your training develops

Your Training Journey

Weeks 1-3: Residential Training (Peterborough)

Attend our specialist training centre Monday to Friday, returning home at weekends. Travel and accommodation are arranged and paid for by Hotpoint.

Week 1: Induction

Meet your support network
Receive your tools, uniform and company van
Complete health & safety training
Undertake a driving assessment

Weeks 2-3: Technical Training

Appliance repairs
Fault diagnosis
Electrical and mechanical troubleshooting
Customer service skills
Practical hands-on learning

Weeks 4-6: Field Mentoring

Work alongside an experienced engineer, receiving one-to-one coaching and support while developing your skills.

Months 2-12: On-the-Job Development

Continue building your technical knowledge and confidence with ongoing support and real customer experience.

Additional Upskill Training

Further specialist training will be provided to expand your product knowledge and technical capability.

What We're Looking For

Strong work ethic and positive attitude
Reliable, professional and customer-focused
Good problem-solving skills
Comfortable working independently
Willing to learn and develop new skills
Looking for a long-term career
Confident communicating with customers
Comfortable recommending appropriate products and services
Motivated by earning additional commission opportunities

Essential Requirements

Full UK Manual Driving Licence held for at least 1 year
Physically able to move household appliances safely
Right to work in the UK

Desirable Experience

Engineering, mechanical, electrical or technical experience
Repair, maintenance or fault-finding experience
Trades, field-based or customer-facing roles
Delivery driving or logistics experience
Experience using tools or practical hands-on skills

Career Changers Welcome

Many of our successful engineers have come from backgrounds including retail, customer service, logistics, manufacturing, automotive, trades and maintenance.

No previous engineering experience is required. We're looking for people with the right attitude, willingness to learn and commitment to building a long-term career.

Why Choose Hotpoint?

Learn a skilled trade with a trusted household brand
Gain valuable technical experience
Enjoy independence and variety every day
Join a supportive team invested in your success
Access long-term career progression opportunities

Apply today and start your journey towards becoming a qualified Field Service Engineer with Hotpoint.

20 openings across locations