Trainer Application Support Agent

• Receive and log requests/incidents questions from users, provide technical support, investigate problems, and determine appropriate actions. • Ensure and perform all communication with the end-users; • Participate to meetings with the development team. • Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests; • Improving documentation and creating FAQs based on received calls • Writing user manuals for information systems. • Writing web documentation. • Prepare and deliver training courses on information systems to different stakeholders.