Trainer Customer Service

Introduction

The purpose of a Content Moderator Trainer is to ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

Key skills and experience

• Proficient English (at least C1 level);
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Bachelors degree in any related field;
• At least 1-year experience in training within the BPO industry;
• Training and coaching skill experience is a plus;
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
• Ability to communicate clearly and concisely, both orally and in writing;
• Knowledge of peoples learning patterns to design programs with excellent efficiency;
• Able to work on shifts, weekends, and public holidays.

Responsibility

• Conceptualize training materials based on data and research;
• Create training strategies, initiatives, and materials;
• Test and review created materials;
• Maintain a database of all training materials;
• Instruct employee training and onboarding;
• Review employee performance and learning;
• Conduct training classes on policy/product;
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.