Trainer, Ops Support

POSITION SUMMARY:

Creates, maintains and delivers training materials and live instruction to Operations employees on topics including donor eligibility qualifications, blood collection techniques and procedures, automation, skill-based competencies, blood packaging and transport, and regulatory risk management. Provides coordination and oversight for completion of training records, standardization and compliance to training practices, monitoring performance of new technicians, and mentorships.

DUTIES AND RESPONSIBILITIES:

1. Develops detailed training outline and applies it with date expectations; maintains compliant and accurate training records.
2. Creates, reviews and maintains print and electronic training modules; ensures employees follow and comply with modules and Training SOPs.
3. Ensures all trainees follow and comply with Company policies, practices and procedures.
4. Conducts skills development and assessment training sessions for mentors and other assigned trainers as necessary.
5. Assists in coordinating or conducting audits of training records to ensure employees are fully-qualified to perform job duties.
6. Regularly observes and supervises trainees in the field providing trainer observations.
7. Creates and issues block exams and practical performance tests for assessing competencies.
8. Manages the Learning Management System (LMS) and MasterControl training content for compliance and daily updates.
9. Ensures the objectives of the department are met and all the projects delivered timely and accurately.
10. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
11. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
12. Meets and exceeds customer expectations and adhere to established quality practices while seeking to continually improve work performance.
13. Completes other assignments and duties as may be assigned.

CORE COMPETENCIES:

Customer Service	We make every decision and measure every outcome based on how well it serves our customers, both internal and external.
Coaching	We are committed to continuous investment in the personal and professional growth of our team members; we also ask our employees to actively take responsibility for their own self-development.
Communication	We communicate directly, honestly and respectfully, informing our teams and sharing feedback at all levels.