Trainer
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description
We are looking for a passionate and engaging Trainer to support onboarding, refresher training, and continuous learning initiatives within our operations team. This role is ideal for someone with experience in facilitation, coaching, and employee development who enjoys helping teams improve performance and succeed in a fast-paced environment.
Key Responsibilities
Conduct onboarding and refresher training sessions for employees
Facilitate engaging classroom and virtual training programs
Support upskilling initiatives and knowledge enhancement activities
Identify learning gaps and provide coaching or training recommendations
Assist in creating and updating training materials, guides, presentations, and e-learning content
Monitor trainee progress and provide feedback to support performance improvement
Conduct post-training assessments and track training effectiveness
Ensure training documentation and materials are updated and aligned with operational requirement
Work closely with Operations, QA, and HR teams to support business goals and employee development
Participate in calibration sessions and team meetings as needed
Qualifications
At least 1 year of experience in Training, Learning & Development, Coaching, or a related role
Experience in BPO product training and training module design is preferred
Good communication and presentation skill
Amenable to work onsite in Wilcon IT Hub, Makati City
Amenable to start ASAP