Training Administrator

ROLE SUMMARY

Provides oversight for the New Employee Orientation Program (NEOP), EMS Academy Instruction (either “in- house” or offsite program). Coordinates and conducts continuing education for certification, licensure, and renewals. Responsible for the coordination of employee and management training programs. Administers a recordkeeping system to track employee training participation and progress. Assists in other administrative and budgeting tasks associated with training programs. Coordinates and tracks participation in outside training activities. May coordinate or administer skill or competency assessments, and other specialized training or development programs for employees.

KEY RESPONSIBILITIES

Specific Duties:

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Responsible for organizing and leading new employee orientation program (NEOP), to include field training officer program.
• Responsible for scheduling and conducting required clinical continuing education courses to include CPR, ACLS, EMT refresher, etc.
• Responsible for scheduling, coordinating and conducting EMS Academy program either “In House” or on a contracted basis with outside educational institutions.
• Actively participate in recruitment through involvement in local EMS classes, conferences, and career days.
• Adheres to Universal Precautions/Body Substance Isolation when dealing with patient contacts. Is familiar with and practices the Infection Control policies and procedures of company.
• Ensure security of buildings, vehicles, equipment, medications and all other company property.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Responsible for developing and implementing programs to ensures that all field staff maintain appropriate certification and licensure for their position.
• Responsible for developing and implementing programs to ensures that all field staff complete any and all company and government required continuing education.
• Responsible for coordinating with Medical Director and local operations on activities to improve field staff documentation.
• Assist in creation and revision of Patient Care Protocols.
• Responsible for coordinating with Medical Director and local operations to audits patient care reports to ensure compliance with local medical protocol, works in coordination with Medical Director and local operations to provide feedback to field staff as requested by CQI Officer, Medical Director or Operations Supervisor.
• Accepts responsibility for recertification with current level of licensure, and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
• Assists Operations (VP or Director) in ensuring that operation is in compliance with all local, state and federal regulations and ordinances particularly those related to human resources activities.
• Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
• Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
• Acts at all times with his/her personal safety in mind, as well as the safety of others.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times it sets an example of professionalism and leadership for others to follow.
• Assured all company goals, objectives and procedures are followed on a daily basis.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Map out annual training plans for management, HR, customer support and more.
• Performs other duties as directed by management.

Regulatory, Compliance & Governance Support

• Supports compliance with applicable federal, state, and local regulations related to training, credentialing, and workforce readiness.
• Assists in maintaining training records in accordance with regulatory standards (e.g., state EMS offices, accreditation bodies, and internal compliance requirements).
• Coordinates documentation and reporting needed for audits, inspections, and regulatory reviews.
• Partners with Clinical, Compliance, and HR teams to ensure training activities align with organizational policies, SOPs, and accreditation standards.
• Tracks licensure, certifications, and continuing education requirements and escalates potential gaps or expirations as appropriate.
• Supports responses to government or accrediting agency inquiries by gathering required documentation and maintaining organized records.
• Ensures training processes follow data privacy, confidentiality, and record-retention requirements.

REPORTING RELATIONSHIP

• Reports directly to the Operations Leader (VP/Director).
• Coordinates with:
  • Regional President
  • Senior Director of Training
  • Director of EMS Academies
  • Director of Safety
  • Medical Director (Clinical)
  • Regional HR Business Partner(Onboarding New Employees)