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Training and Development Specialist

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Credence is seeking an experienced Training and Development Specialist to contribute to the design, development, and deployment of a training program for a global Defense Logistics Agency (DLA) food cataloging and ordering application being developed on ServiceNow platform. This position will be based in the Washington, DC area and will support worldwide users of STORES 2.0 application.

Responsibilities:

Training Program Development

  • Contribute to the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform.
  • Coordinate and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors.
  • Maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements.

Training Content Development

  • Create high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced.
  • Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies.
  • Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance.
  • Plan and communicate training schedules and receive feedback from training sessions.
  • Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data.

Deployment Planning & Coordination

  • Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events.
  • Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations.
  • Partner with DLA to synchronize training timelines with system deployment and change management activities.
  • Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership.

Program Oversight, Reporting & Policy Support

  • Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base.
  • Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness.
  • Participate in client briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations.

Administrative & Technical Support

  • Assist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts.
  • Support the integration of training requirements into system acquisition, configuration, and sustainment processes.
  • Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space.

Requirements

  • Clearance: Ability to obtain and maintain a DLA Common Access Card (CAC).
  • Education & Experience:
    • Bachelor’s degree and up to three (3) years of relevant experience, or
    • Five (5) years of relevant training, logistics, supply chain, or system deployment experience.
  • Demonstrated experience developing and managing training programs for ServiceNow/enterprise applications.
  • Knowledge of training evaluation methodologies and measurement of training effectiveness.
  • Experience with learning management systems (LMS), curriculum development, and training documentation.
  • Familiarity with DoD logistics, cataloging, food service operations, or supply chain systems highly desirable.
  • Experience coordinating global or large-scale training deployments preferred.
  • Ability and willingness to travel to support in-person events, as requested by DLA
  • Excellent communication skills – both verbal and written.
  • Experience working in client facing roles and able to communicate independently.

Salary Range: $100,000.00 to $120,000.00 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan

What this application asks

workable

First name, Last name, Email, Headline, Please list your full legal first and last name (e.g., John L. Smith II), Please provide your preferred first name, Phone, By providing a phone number and submitting this form you consent to receive SMS text messages from Credence LLC in accordance with our SMS Privacy Policy (https://credence-llc.com/careers/sms-privacy/) Message and data rates may apply. Message frequency may vary. Reply No, to STOP and opt out., Address, Photo, Education, Experience, List any work related certifications or licenses you currently possess, Please comment on how your prior education and experiences qualify you for the type of employment you are seeking., Summary, Resume, Please indicate which active clearances you have, If you have a security clearance not listed, please fill in., Cover letter, Type of work desired, What is your annual salary expectation? (Ranges are welcomed- non-answers may delay your consideration), What date are you available to join Credence as a new hire?, Are you legally authorized to work in the U.S. as a U.S. citizen or Fully Naturalized U.S. Citizen?
, Do you currently or will you in the future, require an immigration sponsorship and/or a host for a work visa authorization (e.g., F1 or H-1B)?  (if hired, verification will be required consistent with federal law.)
, Are you at least 18 years old?  (if no, you may be required to provide authorization to work)
, How did you hear about us? Was it a job board or an employee? Do tell...., Have you ever worked for Credence before?
If yes, what year and in what role?, Credence honors our Service Members and wonder if you are a Veteran or have Veteran status?, Credence honors our Service Members and their spouses, have you ever been a Military Spouse?, Do you have any relatives employed by this organization?, I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. 

I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and must receive a negative result for illegal drug use before being permitted to commence work with Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical examination after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence work with Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matters related to my suitability for employment. Initial to agree., I hereby certify that the information given by me is true in all respects. I authorize Company and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this application as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. Initials to agree, I understand employment with Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. 

If employed, I understand that as a condition of employment that I may be required to agree to and sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. 

I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at-will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. 

I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. 

I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. Initial to agree., Do you currently meet the worksite location requirements for being On-site or Hybrid as defined in the job description?, If “No”, are you willing to relocate to meet this requirement? Please note that candidates who are unable to work onsite or relocate will not meet the position requirements.

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