Training Director
General responsibilities:
· Open / close full-time availability day and night
· Embody the Operator’s Vision, Mission and Core Values
· Execute current year Talent & Training Business Plan
· Proficiency in all FOH positions
· Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors
· The ability to lead a shift (opening and closing) with excellence
· Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.
· Hold people at all levels accountable to procedures and policies
· The skills to effectively interview and screen applicants
· Have the knowledge and ability to complete the onboarding process • Be able to walk through and explain the training folders step by step
· Manage all training documents as necessary
· The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed
· General proficiency and knowledge of BOH positions and procedures.
· Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.
· Develop specific criteria for interviewing and selecting potential candidates.
· Efficiently manage and track all applications.
· Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.
· Be able to input new employees into the system.
· Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.
· Conduct regular meetings with trainers.
· Do 30, 60 & 90 day evaluations of new employees.
· Recertifying team members as needed.
· Make sure all team members in the event of a new product rollout.
· Manage the eRQA program and provide weekly trend reports to the Leadership Team.
· Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.
· Uniform management. (Can be done by delegator.)
· Make sure they complete training in a timely manner. To be set by operator and training team.
· Create, manage, and customize training plans for each team member.
· Create a culture of continuous improvement (no shortcuts).
Requirements
- Mission of the Director of People – The mission of the director of people is to oversee the training and development of team members and leaders at League City Towne Center. Competencies for Director of People: • Teacher • Patient • People –oriented, passion for developing people. • Team player • Detail oriented and organized. • Analytical Thinker. • Flexible schedule.