Training General Manager - Michigan
Catapult Concepts is looking for a Training General Manager with the ability to make an immediate impact overseeing our restaurant operations. The ideal candidate has shown the ability to execute company objectives while executing at a high level. The Training General Manager will be expected to improve and build upon our existing SOPs and training processes while inspiring a group of operators to uphold brand standards. This position has an incredible runway and upside in an exciting, quickly-growing company that is making a positive impact for restaurant owners.
This early hire should have a strong work ethic and displays grit, determination, and a passion for getting things done. Overseeing the entire training process, you will be responsible for the overall success of each of our store launches and follow-up training. This includes, but is not limited to, the creating and executing of training procedures, certifying trainers, leading a training team, quality control and food safety. The ideal candidate is organized, has high standards, and is a self-starter.
The Training General Manager requires an innovative professional who has the ability to think outside the traditional restaurant experience. Having trained workers in a kitchen environment is crucial for your success.
Working closely with the Founder and CEO, this dynamic and hands-on role will be responsible for much of our operating performance by training and re-training fulfillment kitchens, KPI management, and writing scalable systems and processes that set us and our kitchens up for success.
The Training General Manager requires a person with deep restaurant or hospitality experience that can walk into any kitchen and identify opportunities for efficiencies that will generate financial success.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.
Plan and organize your daily time to support our fulfillment kitchens.
Be on site at our fulfillment kitchens performing trainings on company food standards, recipes and procedures
Communicate with fulfillment kitchens during the onboarding process.
Maintain menus on delivery service providers as needed
Be intimately involved in inventory management for fulfillment kitchens
Develop and maintain performance standards for all aspects of company operations.
Operate within our standard operating procedures (SOPs) while constantly improving them.
Communicate and schedule trainings with fulfillment kitchen ownership
Ability to schedule and manage a team of trainers
Interview, train, and develop any new Operations team members.
Identify and resolve any concerns with fulfillment kitchens, delivery service providers, and vendors.
Work as a team and maintain open communication directly with the founder and all other departments to identify and resolve areas for improvement.
Drive and deliver products using our company vehicle as scheduled and needed.
What You Bring To The Table:
3-7 years experience in a hospitality environment
Experience working with reputable brands is a plus
Track record of inspiring and holding operators accountable to meet brand standards
Experience in creating and administering training programs
Servsafe certified and an understanding standard food safety procedures
Self-starter attitude with effective interpersonal skills
Ability to excel in a fast-paced work environment with a growing start-up company
Organization and strong time management skills, with a proven ability to meet deadlines
Willing to travel with access to a car, ability to be mobile on short notice
You are able to work evenings and weekends as needed
A passion for the future of the restaurant business
Entrepreneurial spirit/Go-getter
All your information will be kept confidential according to EEO guidelines.