Training Manager - Sta. Rosa Laguna

Position Purpose:

The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by motivating and empowering team members and exceeding customer relationships.

Essential Functions and Responsibilities:

• Training Program Development

• Design, develop, and deliver product training curricula (instructor-led, virtual, and online formats).

• Create training materials such as documentation, simulations, role plays, and multimedia content.

• Work with subject matter experts to identify training needs and target audiences.

• Execution & Delivery

• Facilitate workshops and product knowledge sessions for employees, sales teams, and customers.

• Ensure training programs align with business goals and product launches.

• Serve as the single point of contact for product training and documentation needs.

• Performance Tracking

• Identify KPIs and monitor training effectiveness.

• Implement measurement and evaluation processes to assess employee and business impact.

• Maintain project documentation and provide regular updates to leadership.

• Stakeholder Collaboration

• Partner with product, sales, and operations teams to align training with organizational priorities.

• Build effective cross-functional relationships to ensure training adds measurable value.