TRAINING MANAGER
Key Responsibilities:
- Design & Deliver Training Programs:Develop and implement comprehensive training modules covering product knowledge, mobile device technology, customer service, and sales techniques tailored to the mobile retail industry.
- Soft Skills Development:Conduct workshops focused on communication, problem-solving, negotiation, and customer relationship management to build well-rounded sales professionals.
- Field Coaching & Store Visits:Conduct regular in-store training and coaching sessions to observe, guide, and support sales agents in real-time scenarios.
- Training Needs Analysis:Identify skill gaps through performance data, feedback, and field observations. Customize training content to address specific needs
- Product & Accessory Knowledge:Ensure agents stay updated with the latest in mobile devices, accessories, and tech trends; simplify complex product info into practical selling points.
- Collaboration:Work closely with sales leadership, OEM partners, and Airtel retail operations to align training objectives with business goals.
- Monitoring & Reporting:
Track training effectiveness through assessments, feedback, and sales performance metrics. Provide regular reports and recommendations for improvement.
Requirements
Qualifications & Skills:
- Bachelor’s degree in
Business, Marketing, Education, or a related field.
- 3–5 years of
experience in training delivery, preferably in telecom, consumer electronics,
or retail.
- Good understanding of mobile
phones, accessories, and retail selling dynamics.
- Strong presentation and
facilitation skills with the ability to inspire and energize learners.
- Excellent interpersonal
and communication skills.
- Self-driven,
enthusiastic, and passionate about talent development and sales success.
Benefits
Benefits:
- Opportunity to be part of a growing retail
company and telecom industry.
- Professional development and growth
opportunities.
- Competitive
salary