Training Operations Specialist (Contract)

Job Description

Responsible for coordinating training programs, managing resources, and ensuring a high-quality learning environment to deliver efficient and exceptional learning experiences for all CelcomDigi learners and partners.

Responsibilities

Training Academy

• Plan, organize, and coordinate training sessions and workshops.
• Liaise with trainers, participants, and vendors for seamless execution.
• Manage scheduling, facilities, and training materials.
• Monitor training operations and logistics effectiveness; gather feedback for improvements.
• Maintain records of training activities and participant progress.
• Ensure compliance with policies, guidelines and safety standards.
• Prepare reports on training activities and outcomes.
• Assist in budget management and resource allocation.
• Lead and supervise support staff and trainers as needed.
• Oversee the quality and upkeep of the Training Academy and its training tools and assets.
• Manage training room and logistics requests, including layout setup and training tools.
• Coordinate food and beverage requirements, ensuring cleanliness and orderliness of the Training Academy.
• Manage weekly catering service requests, menu plans, and ensure high standards of food quality and cleanliness.

HRDC Claims Management

• Handle HRDC grant application and claim reimbursement ensuring proper documentation and compliance.
• Monitor and track HRDC fund utilization on a monthly basis, preparing reports and highlighting discrepancies.
• Maintain accurate records of all transactions related to invoices and HRDC claims.
• Liaise with vendors, internal departments, and external agencies regarding payments and claims.
• Assist in resolving issues related to invoice payments and HRDC claims promptly.
• Support in preparing reports and data analysis related to financial and HRDC activities.

Requirements

• This position is offered on a 2-year, 3rd party outsourced contract basis.
  
• 3–5 years of relevant experience in HR, training, customer experience, or a related field.
• Bachelor’s Degree in Business Administration, Human Resources, or any related discipline.
• Experience in training coordination, learning & development, or similar roles.
• Experience in HR-related environments or industries with a strong HR background.
• Strong stakeholder management, influencing, and interpersonal skills, with the ability to engage and resolve issues effectively with employees at all levels.
• Strong customer service and customer experience orientation.
• Proven ability to manage multiple priorities, work independently, and meet tight deadlines without compromising quality.
• Strong problem-solving, critical thinking, analytical, and decision-making skills.
• Strong organizational skills with a high level of attention to detail and quality consciousness.
• Strong integrity, professionalism, and ability to handle confidential matters appropriately.
• Financial acumen with experience in budget management and monitoring.
• Ability to ensure compliance with relevant statutory and regulatory requirements.
• Innovative and continuous-improvement mindset, particularly in training and people management.
• Ability to lead, manage, and inspire team members.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Excel, PowerPoint, and Word at minimum intermediate level.
• Proficient in HR systems, preferably SAP SuccessFactors.
• Strong system literacy and ability to adapt to digital HR platforms.
• Willingness and ability to travel as required.