Training & Operations Specialist

Build knowledge. Develop confidence. Help people succeed.

Location: Stewartville, MN

Starting Pay Range: $56,676.39 annually (salaried/exempt); There will be an increase of base pay based on skills and experience.

First Alliance Credit Union is seeking a Training and Operations Specialist to help strengthen how we work across the organization, from the processes we follow to the way we train and support our team members.

This is a hands-on role for someone who enjoys digging into how things work, finding ways to make them better, and helping others learn. You'll work across the Credit Union to improve operational consistency, maintain policies and procedures, conduct quality control, support specialized programs, and create training that helps employees build the knowledge and confidence to succeed.

What You'll Do

• Facilitate engaging systems and operational training for new and existing employees
• Create training materials, job aids, and resources that make learning easier
• Develop, update, and improve operational policies, procedures, and resources
• Conduct quality control reviews and help identify opportunities to improve accuracy and consistency
• Work across departments to solve problems and improve processes
• Oversee IRA and HSA program administration and compliance
• Provide operational guidance and support to team members across the Credit Union
• Serve as backup support for designated payment operations functions

Why You'll Love It

In this role, you'll have a direct impact on employee growth and organizational success. You'll help new team members build a strong foundation, support experienced employees as they continue to develop their skills, and create learning experiences that make a real difference in day-to-day performance. Your work will empower others to succeed, strengthen confidence across the organization, and contribute to a culture of continuous learning and improvement.

Requirements

What You'll Bring

• 3–5 years of experience in financial services, credit union operations, or a related operational environment
• Experience training, teaching, facilitating, or developing others in a structured learning environment
• Ability to explain complex information in a way that is clear, practical, and easy to understand
• Strong attention to detail, critical thinking, and problem-solving skills
• Experience working with policies, procedures, quality control, compliance, or process improvement
• Ability to adapt your training approach to different learning styles and skill levels
• Strong organization skills with the ability to manage multiple priorities and work independently
• IRA and HSA experience is a plus, but not required

How You Show Up

• You're curious about how things work, and how they could work better
• You enjoy helping others learn, grow, and build confidence
• You aren't afraid to ask questions, dig into a problem, or challenge an outdated process
• You communicate clearly and follow through on what you start
• You embrace feedback, change, and continuous improvement
• You embody our values of Passion, Presence, and Persistence
• You believe in our mission: We show up. We listen to your story. We provide possibilities.