Training & Performance Supervisor - Monday to Friday, 2:00pm to 10:00pm

Description ESSENTIAL JOB FUNCTIONS - Maintain internal performance and quality standards set by management. - Ensure that the processes, metrics and visibility are meeting expectations. - Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility. - Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary. - Assess support interactions base…