Training Provider Contracts & Compliance Analyst

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking a diligent and detail-oriented Quality Assurance & Compliance Analyst to join our team. The ideal candidate will have experience in contract administration, strong analytical and organizational skills, and the ability to effectively interpret and apply established policies, procedures, and contractual requirements. The Quality Assurance & Compliance Analyst is responsible for overseeing assigned training providers, reviewing and maintaining contracts and related documentation, and conducting evaluations and compliance monitoring activities to ensure adherence to applicable local, state, and federal requirements. This position plays an important role in supporting the effective administration of workforce development programs and maintaining compliance with established organizational and regulatory standards.

Essential Duties and Responsibilities

Under the direction of the Quality Assurance & Compliance Director or designee, the Quality Assurance & Compliance Analyst performs professional-level duties in support of contract administration, training provider oversight, quality assurance, and regulatory compliance activities. Duties include, but are not limited to, the following:

Training Provider Evaluation & Contract Administration

• Review, assist in preparing, and evaluate training provider applications and contract proposals involving public institutions, private vocational schools, nonprofit organizations, and other eligible training providers to ensure compliance with established eligibility criteria, contractual requirements, and organizational procedures.
• Prepare, draft, and process contracts, amendments, and related documentation for assigned training providers, ensuring required information, approvals, and supporting records are obtained.
• Coordinate with prospective and approved training providers and internal staff to clarify application procedures, contractual requirements, and compliance standards; provide technical assistance; obtain necessary documentation; and facilitate timely completion of the contract approval process.
• Assist with contract negotiations and modifications as directed, ensuring proposed terms and changes are appropriately reviewed and approved.
• Maintain accurate and organized contract and provider files, ensuring required documentation remains current, complete, and accessible for monitoring, audits, and administrative review, while tracking applicable deadlines and expiring documentation.

Quality Assurance & Compliance Monitoring

• Conduct assigned site evaluations of prospective training providers to assess eligibility, program operations, facilities, and compliance with established standards.
• Perform routine monitoring visits and compliance reviews of approved training providers to evaluate adherence to contractual obligations, organizational requirements, and applicable local, state, and federal regulations.
• Review training provider records, supporting documentation, and program information to identify discrepancies, deficiencies, or potential compliance concerns.
• Document monitoring activities, findings, and recommendations in accordance with established procedures and reporting requirements.
• Communicate identified deficiencies to management and assist in coordinating follow-up activities and corrective actions with training providers.
• Assist in reviewing and resolving routine complaints, discrepancies, and issues related to training provider contracts, documentation, or performance, referring complex, sensitive, or unresolved concerns to management for further review and direction.

Data Management & Reporting

• Maintain and update training provider information in applicable databases and reporting systems, including the Eligible Training Provider List (ETPL), I-TRAIN, and other designated systems.
• Compile quarterly activity reports, monitoring summaries, contract status updates, and other assigned reports related to training provider activities.
• Assist in gathering and organizing records, reports, and supporting documentation for audits, monitoring reviews, and internal quality assurance activities.

Additional Responsibilities

• Maintain current knowledge of applicable policies, procedures, program requirements, and regulatory guidance through departmental meetings, training, and professional development activities.
• Assist with the implementation of established quality assurance procedures, monitoring tools, and documentation practices.
• Provide ongoing support to the Quality Assurance Department as needed, and perform other related duties of a similar nature or level as assigned.