Training & QA Lead - BPO Operations

FGC+ is looking for an experienced BPO professional to lead and strengthen our Training and Quality function across Davao and Bacolod.

This role focuses on developing Trainers and QA Specialists, improving T&Q processes, and partnering with Operations to address performance and capability gaps. The position reports directly to the Head of Operations.

What You’ll Bring

• 3+ years of BPO Training experience AND 3+ years of BPO Quality experience.

• Hands-on experience in both Training and Quality is required.

• Strong understanding of BPO operations and campaign requirements.

• Experience coaching Trainers and/or QA Specialists.

• Knowledge of adult learning, facilitation, QA monitoring, evaluation, and calibration.

• Experience developing training materials, SOPs, playbooks, job aids, or QA standards.

• Strong analytical, communication, presentation, and stakeholder management skills.

• Ability to support multiple campaigns and work across Davao and Bacolod.

• Proficient in MS Office.

• Strong ownership, organization, and continuous improvement mindset.

Ready to take your Training and Quality experience to the next level? Join FGC+ and help shape how we develop people and deliver quality across our growing operations.