Training Services Coordination and Logistics Associate III

Open 28d

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

Perform data entry as it relates to learning administration
Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
Make certain client standard operating procedures, processes and service level agreements are maintained
Identify and trouble shoot discrepancies and issues
Escalate issues to Manager for resolution

Qualifications:

Entry level for Bachelor’s degree or 2 years of successful working experience in:
- A learning organization
- Training administration (preferred but not required)
- Customer service
Knowledge of and experience with learning management systems (preferred but not required)
Experience in Microsoft Office suite
Team-oriented but self-motivated and able to work with minimal supervision
Demonstrated attention to detail, strong quality focus, and well organized
Successful prioritization of work requirements and multitasking, as necessary
Analytical and problem solving skills
Client focused to build and maintain professional working relationships
Ability to remain flexible and adaptable to constant change
Effective oral and written communication skills with clients, leadership and team members

Requirements:

The caliber must be able to work 12 hours shift daily, 4 working days in a week, including Malaysia Public Holidays and shift rotational.
Must have a GOOD English communication in oral and written skill to perform dual role (data processing + answering Helpdesk calls) in servicing a global client.
Hybrid work mode