Training Specialist-(Rev Cycle/Physician Billing Trainer)

Under general supervision, responsible for administering, organizing and conducting training/educational programs in connection with management and promotional development, on-the-job training, and employee orientation.

The Training Specialist – Revenue Cycle is responsible for designing, delivering, and evaluating comprehensive training programs focused on professional physician billing, revenue cycle operations, and insurance reimbursement processes. This position serves as a subject matter expert and educator for staff involved in physician billing workflows, ensuring compliance with payer requirements, organizational policies, and industry best practices. The Training Specialist partners with operational leaders to identify knowledge gaps, develop training materials, facilitate instructor-led and virtual learning sessions, and support ongoing staff competency development.

The ideal candidate will have strong expertise in Epic Resolute Professional Billing, insurance follow-up, denial management, and appeals processing, along with the ability to translate complex billing concepts into effective learning experiences that improve performance, productivity, and reimbursement outcomes.

• Provides administrative and educational expertise in conducting training and educational programs.
• May design and develop in-house programs.
• Assists with technical aspects of educational activities by maintaining database and documenting session logistics and technical requirements.
• Maintains record of training activities and employee progress, and monitors effectiveness of programs.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
• Develops training materials, to include checklists and guides.
• Performs all other duties as assigned.

• Proven experience in designing multiple training events in a corporate setting.
• Knowledge of instructional design theory and learning principles.
• Knowledge of learning management software.
• Familiarity with traditional and modern training methods, tools and techniques.
• Familiarity with talent management and succession planning.
• Sound decision-making and organizational skills.
• Ability to present complex information to a variety of audiences.
• Proficiency in MS Office and database software.

EDUCATION:

Bachelor's Degree degree in Education, Administration, Human Resources, Public Administration, or related field is required. Will accept experience in lieu of degree.

PREFERRED:

EPIC resolute experience (physician billing), insurance follow up including processing denials and submitting appeals.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.