Training Supervisor

Training Supervisor

Location: Riyadh, Saudi Arabia
Department: People & Culture
Employment Type: Full-Time
Reporting To: People & Culture Manager

Job Summary

Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team.

The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth.

As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with Accor and Mantis brand standards.

Key Responsibilities

Learning & Development

• Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards.

• Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities.

• Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies.

• Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities.

• Support departmental trainers in developing and delivering effective on-the-job training.

• Promote a continuous learning culture across all departments.

Pre-Opening Training & Readiness

• Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads.

• Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees.

• Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening.

• Support the implementation of Accor and Mantis brand training requirements.

• Coordinate departmental training plans, operational simulations, and service readiness assessments.

• Monitor training completion and identify gaps that may affect operational readiness.

• Support the development of training materials, presentations, learning resources, and departmental training checklists.

• Ensure that mandatory training requirements are completed before opening, where applicable.

Brand Standards & Service Excellence

• Promote Accor and Mantis service culture, brand values, and guest experience standards.

• Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery.

• Collaborate with Quality and operational departments to identify service improvement opportunities.

• Support the implementation of guest experience and quality assurance training initiatives.

• Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning.

Training Administration & Reporting

• Maintain accurate training records, attendance sheets, evaluations, and completion reports.

• Monitor mandatory training compliance and follow up with departments on outstanding requirements.

• Support the administration and utilization of applicable Accor digital learning platforms.

• Prepare monthly training reports, training calendars, and learning and development updates.

• Evaluate training effectiveness through feedback, assessments, and performance observations.

• Maintain organized training materials and ensure the availability of required learning resources.

Employee Development & Engagement

• Support employee development initiatives, career growth programs, and internal talent development activities.

• Coordinate training nominations and participation in relevant learning programs.

• Assist in identifying high-potential employees and development opportunities.

• Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives.

• Encourage departmental participation in learning activities and knowledge-sharing sessions.

Coordination & Continuous Improvement

• Work closely with department heads to ensure training initiatives address operational needs.

• Coordinate with external training providers and internal facilitators when required.

• Monitor learning and development trends and recommend improvements to training delivery.

• Support internal audits and training-related compliance requirements.

• Perform additional learning and development duties as assigned by the People & Culture Manager.

Education & Experience

• Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field.

• Minimum 2–3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities.

• Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable.

• Experience in hotel or resort pre-opening operations is an advantage.

• Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods.

• Knowledge of luxury hospitality service standards and employee development practices.

• Experience using learning management systems (LMS) and digital training platforms is preferred.

• Train-the-Trainer certification or other relevant professional training qualifications are an advantage.

Skills & Competencies

• Excellent presentation, facilitation, and public-speaking skills.

• Strong communication and interpersonal abilities.

• Excellent command of English; Arabic proficiency is highly desirable.

• Ability to design and deliver engaging, interactive training sessions.

• Strong organizational, planning, and time-management skills.

• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

• Creativity and enthusiasm for learning and employee development.

• Strong attention to detail and ability to maintain accurate training records.

• Ability to work collaboratively with employees and managers across different departments.

• Strong problem-solving skills and a proactive approach to continuous improvement.

• Passion for luxury hospitality, service excellence, and people development.

• Flexibility and adaptability to the demands of a pre-opening environment.

Why Join Basiqat by Mantis?

Joining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh.

As part of Mantis and the global Accor family, you will have the opportunity to:

• Be part of a dynamic and passionate pre-opening team.

• Contribute to establishing the foundations of a new luxury eco-resort.

• Grow professionally within an internationally recognized hospitality group.

• Experience a collaborative, inclusive, and people-focused working environment.

• Access learning and development opportunities within Accor.

• Enjoy applicable ALL Heartists employee benefits and recognition programs.

Our Commitment to Diversity & Inclusion

At Accor, we believe in creating an environment where everyone feels welcome, respected, and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace.

Join us and be part of the Basiqat by Mantis journey!