Training Vitamin Specialist (Call Center)
POSITION SUMMARY
As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.
***Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!
Requirements
WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS
- High school diploma or GED required
- Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
- Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
- Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
- Ability to make decisions and exercise good judgment in a fast-paced structured environment
- The ability to comfortably apply consultative sales techniques
- Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
- Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
- Must be a motivated self-starter who thrives in a team-oriented environment
- A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
- Ability to successfully complete ongoing training requirements
- Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
- Must be willing to work overtime or on weekends, as the workload demands
WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
- Educate customers on ingredients, features, benefits and use of company products
- Document customer inquiries and actions on tracking system and/or by completing logs
- Maintain confidentiality and sensitivity in all aspects of internal and external contacts
- Manage steady volume of calls on a daily basis and prioritize follow-through
- May generate written correspondence and process document requests
- Assist in identifying issues and trends to improve overall customer service and productivity
- Identify errors promptly and determine what corrective steps may be taken to resolve errors
- Responsible for all actions/responsibilities as described in company controlled documentation for this position
- Consistently creates opportunities to promote interest in ProCaps products and services
- Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
- Perform other duties and responsibilities, as assigned
Work Environment
- Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
- We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
- Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
- We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
- Duties are performed primarily in a smoke-free environment
PHYSICAL REQUIREMENTS
- Frequent sitting, standing, walking
- Able to lift up to 25 lbs.
Benefits
WHAT WE OFFER:
ProCaps Laboratories provides:
- A competitive starting rate of $22/hr
- Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
- Eligible for a discretionary company-wide bonus
- Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401k with 4.5% match
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Fee Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded HS ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
* Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
APPLICATION DEADLINE : This position will remain open until filled. Applications will be reviewed on a rolling basis.
HOW TO APPLY : Click below to apply directly through our career portal.
As published by workable · 10 questions · 3 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Resume, Experience, Education, How would you like us to get in touch?, Please include your preferred shift or time of day, and note any limitations we should be aware of:, What are your salary expectations for this role?, What do you know about ProCaps Laboratories, and what excites you most about the opportunity to join our team?, ProCaps Laboratories operates in an environment where certain food allergens may be present including but are not limited to: MILK, EGGS, FISH, CRUSTACEAN SHELLFISH, TREE NUTS, PEANUTS, WHEAT, SOYBEANS, and SESAME. Many of our roles may involve exposure to one or more of these substances. Due to the nature of our manufacturing environment, complete elimination of allergen exposure CANNOT be guaranteed. Are you able to perform the essential functions of this job, with or without reasonable accommodation?, Have you previously worked at ProCaps Laboratories as a Regular Employee, a Consultant, or through a Staffing Agency? If yes, please state dates of employment, position held, and name of Staffing Agency (if applicable):, Do you have any friend(s) and/or relative(s) currently working at ProCaps Laboratories? If yes, please provide the name(s)., Are you referred by a current ProCaps employee? Is YES, please list the employee name(s)., We’d love to connect! If you have a LinkedIn profile, drop the link below so we can learn more about you
Pick from a list (7)
- Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
- Are you at least 18 years of age or older?
- Location & Commute: Please select the option that best describes your current status. This position is HYBRID (3 days onsite / 2 days remote). However, please note that the initial training period and 90-Day Introductory Period will be FULLY ONSITE.
- Do you have a high school diploma or GED? (PLEASE NOTE: Education credentials will be verified with the issuing school or institution.)
- ProCaps Labs participates in E-Verify, a system used to verify employment eligibility. If hired, you will be required to provide information to complete the E-Verify process. Are you legally authorized to work in the United States?
- *NOTE: This information is collected only to assess employment eligibility. ProCaps Laboratories does not discriminate on the basis of citizenship, immigration status, or national origin. Please select the option that best describes your current work authorization status in the United States.
- PLEASE READ THE FOLLOWING CAREFULLY : I certify that all information provided in this application is true and complete to the best of my knowledge. I understand that any false statement, misrepresentation, or omission may result in disqualification from consideration or, if employed, immediate termination. I understand that submitting this application does not guarantee employment and does not create a contract or promise of future employment with ProCaps Laboratories. I also understand that, if offered employment, my position will be subject to the company’s policies, including background checks, eligibility verification, and compliance with all job-related requirements. Do you acknowledge and agree to this statement? ☐ Yes ☐ No
Written answers (3)
- Please describe your previous experience in customer service or sales, with a focus on how you ensured high quality, delivered excellent service, and supported customers with care and professionalism.
- Can you describe how you have used consultative sales techniques in your previous role? What specific strategies or approaches did you use to understand customer needs and recommend the right solution?
- *By submitting this application, you acknowledge and consent to this process if selected for further consideration. NOTE : ProCaps Laboratories conducts a thorough background check as part of the hiring process. A conviction will not automatically disqualify you from employment. We consider the nature of the offense, the time elapsed, and its relevance to the position. Have you ever been convicted of a felony or serious misdemeanor? If yes, please briefly explain (OPTIONAL).