Tram Driver
Position Summary
The Tram Driver is responsible for safely transporting guests throughout the Shepherd of the Hills property while delivering engaging narration about the historic Homestead and surrounding attractions. This position plays a key role in delivering an exceptional guest experience while maintaining the highest standards of vehicle safety, courtesy, and professionalism.
Essential Functions
The following duties are considered essential to this position. Reasonable accommodations may be made for qualified individuals with disabilities to perform these functions.
- Safely operate a motorized tram and transport guests along designated routes throughout the property.
- Deliver informative and engaging narration about Shepherd of the Hills history, the Homestead, and current attractions and shows.
- Assist guests with boarding and disembarking, including those with mobility needs or disabilities.
- Conduct pre-shift and post-shift vehicle inspections; report any mechanical issues to the supervisor immediately.
- Maintain a clean, organized, and guest-ready tram at all times.
- Manage passenger capacity and enforce safety guidelines, including seating requirements.
- Monitor weather and road conditions; adjust routes or halt operations when safety is at risk.
- Communicate effectively with other drivers and staff via radio to coordinate guest flow.
- Inform guests about shows, dining, retail, and other property experiences.
- Follow all company policies, traffic regulations, and park safety protocols.
- Respond calmly and professionally to guest questions, complaints, or emergencies.
- Complete daily logs, incident reports, and any required vehicle documentation.
- Perform other duties as assigned in support of the essential operations of Guest Services.