Transactions Manager I
Posted Updated
Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?
As a Transactions Manager in Receivables Operations, you will be managing a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.
Job responsibilities:
- Lead a team of full and part-time front-line employees.
- Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
- Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- Demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
- Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
- Ensure team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
- Track team performance and implementing action plans that manage improved performance and high quality
Required qualifications, skills and capabilities:
- Minimum 7 years' management/leadership experience
- Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
- Ability to understand end to end process flow, consider downstream impacts when making decisions
- Ability to lead, direct, connect with, and be accessible for staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost
Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April
Shift differential: 15% when working 3rd shift
- A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years