Transcon Supervisor
Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.
Review and support with day-to-day quotations
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintain strong relationships with customers, service providers and the Expeditors network.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
Assist the Manager with key staff with goal setting and monitoring development.
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or sales department where needed.
Other tasks/duties as deemed appropriate by your management team.
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
4 years of industry specific knowledge
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good computer skills (e.g., MS Excel, MS Word)
High School Degree or equivalent required
Passed background check
Must be 18 years of age or older
Must be legally authorized to work in the United States
Must not require future sponsorship for employment Visa
Must have the ability to work overtime in support of department needs
Fluent in English, both written and verbal
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Strong organization skills
Analytical with strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills.
Comfortable with numbers and basic mathematical skills
Has a demonstrated strong work ethic, and reliability
Comfortable working in a professional business environment
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus