freehire launches on Product Hunt on 26 August.

Follow →

AlphaSights

Discussion

Transcription Operations Associate

Summary

Manage transcription orders, ensure 99%+ accuracy and fast turnaround for a client-facing service, and oversee regional operational KPIs in a fast-paced environment.

Transcription Operations Associate

Platform Operations

Who we are:

AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world.

The role:

As a Transcription Operations Associate in the Americas region, you will play a critical role in the delivery of our AI-powered, human-in-the-loop transcription product, a published, client-facing service that consistently achieves 99%+ accuracy and powers the success of clients’ investment and compliance workflows. You will proactively manage the production queue to ensure transcripts meet our quality standards and industry-leading turnaround times, resolve workflow issues promptly, and address queries from our Client Service Teams. You will also oversee operational performance across your region, ensuring we not only meet but exceed KPIs for exceptional service delivery, productivity, and engagement.

What you’ll do:

  • Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale.
  • Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
  • Distributed Workforce Management: Supporting the success of a skilled team in your region. You will be responsible for your unit’s KPIs, ensuring a productive and engaged workforce.

Who you are:

  • Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
  • Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
  • Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.

Requirements:

  • Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
  • No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context are desirable
  • Track record of strong academic performance (minimum GPA of 3.5)
  • Fluency in written and spoken English is essential

Compensation and Benefits

  • Compensation: $75,000
  • 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year’s Day
  • Competitive medical, dental, and vision insurance
  • 401(k) match – 4% of your total compensation matched dollar-for-dollar
  • Prime midtown office with state-of-the-art amenities
  • The option to work from home on Fridays

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name
  • Undergraduate university choose one
  • Undergraduate start month choose one
  • Undergraduate start year choose one
  • Undergraduate graduation month choose one
  • Undergraduate graduation year choose one
  • Undergraduate GPA/Result/Grade (predicted or achieved) choose one
  • Category of your major choose one
  • Category of your additional major choose one · optional
  • Category of your minor/concentration choose one · optional
  • List up to three extracurricular activities that you participated in for 1+ years. choose one
  • Extracurricular activity #2 choose one · optional
  • Extracurricular activity #3 choose one · optional
  • Have you held a leadership position in any of these extracurriculars? (i.e. Executive Board, captain, etc.) choose one
  • Do you have any sales experiences (defined as: cold calling, canvassing, B2B sales, etc.)? choose one
  • Are you authorized to work lawfully in the United States? choose one
  • Will you require AlphaSights to commence (sponsor) an immigration case to employ you now or in the future? choose one
  • Other languages you speak at a native speaker fluency level choose any
  • Full-time work experience completed after your undergraduate degree choose one
  • Preferred start date choose one
  • How did you hear about this role? choose one
  • Please input your Linkedin URL (www.linkedin.com/XXXXXXX). If you do not have a Linkedin, please input 'X'.
  • AlphaSights values your trust and is committed to the responsible management, use, and protection of personal information. By submitting an AlphaSights job application and requesting AlphaSights' consideration of you for employment, you consent to AlphaSights (including its affiliates and relevant third-parties suppliers) collecting, storing, processing and sharing your personal information with third parties for recruitment purposes, and to the recording and transcription of your video interview for training purposes. You also agree to the terms of AlphaSights’ recruitment process, including but not limited to the Candidate Arbitration Policy [https://alphasights.docsend.com/view/mma5cxey2hipe9h5]. Among other things, the Policy provides that arbitration is the required and exclusive forum for the resolution of all Covered Claims (as defined in the Candidate Arbitration Policy); that no Covered Claims may be initiated or maintained on a class action, collective action or representative action basis either in court or arbitration. For details about how your personal data is processed by AlphaSights, please see the Candidate Privacy Notice [https://alphasights.docsend.com/view/r2fexisvabdricvs]. You acknowledge and agree that AlphaSights has no responsibility whatsoever for any AI model or tool used in connection with your application and recruitment process, including any AI model or tool of a third party supplier, and any output therefrom. In the event that you require reasonable accommodations to complete your application, then please contact AlphaSights at +1 212 231 9020 (US) or via email at [email protected]. Please contact [email protected] if you have any questions or require any further information. choose one

See also

10,162 jobs
Licensed UK sponsor jobs
16,177 jobs
Remote Worldwide jobs
41,664 jobs
JavaScript jobs
58,854 jobs
TypeScript jobs
149,152 jobs
Python jobs
50,254 jobs
React jobs
6,741 jobs
Go jobs
218,653 jobs
Senior-Level jobs
25,074 jobs
Backend jobs
11,699 jobs
Frontend jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available