Transformation Business Analyst, EVT HQ, 12 Month Fixed Term Contract

About EVT: EVT is one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers, because each day is a chance to add the wow factor for our customers and continually grow in our own careers. Transformation Business Analyst, EVT HQ, 12 Month Fixed Term Contract The roleMake the way we work simpler, faster and safer. As our Transformation Business Analyst, you’ll find and remove waste, reduce risk and standardise how work gets done across our operations and support teams. Using LEAN principles, process mapping, value stream mapping and FMEA, you’ll lift performance and help us rethink how our functions work, including where automation and AI can genuinely help. What you’ll be doingLeading LEAN improvement projects from diagnosis through to implementation and benefits trackingSpotting waste, bottlenecks and variation in customer-facing and back-of-house processes, and recommending practical solutionsEmbedding standard work so improvements stick and can be repeatedIdentifying processes that are strong candidates for automation or AI, and working with our Data Engineering team to assess feasibilityCreating and maintaining current-state and future-state process maps, including SIPOC and swimlane mapsDeveloping value stream maps to show value-adding and non-value-adding activities, lead times and handoffsUsing data, observation and time studies to quantify opportunitiesRunning FMEA to identify potential failure points, prioritise risk and track corrective and preventative actions with process ownersSupporting operational standards and audit programs by identifying recurring failures and root causesEngaging and influencing stakeholders from frontline teams to senior leadersReporting on project progress and benefits delivered What you’ll bringDemonstrated experience applying LEAN principles in an operational environmentProven skill in process mapping and value stream mapping, including facilitating workshopsPractical experience running FMEA and acting on the resultsStrong analytical skills, with the ability to turn data into clear recommendationsExcellent communication, facilitation and stakeholder management skillsThe ability to manage multiple projects and deliver to deadlines It’d be great if you also haveLean or Six Sigma certification (Green Belt or above)Experience in hospitality, entertainment or multi-site operationsFamiliarity with root cause analysis methods such as 5 Whys and fishbone diagrams, and A3 problem solvingExperience with process mapping toolsExperience identifying automation or AI opportunities, and the judgement to tell genuine candidates from processes that should simply be removedPractical fluency with AI and automation tools, with a clear view of what they do well and where they introduce risk What success looks likeMeasurable improvements in efficiency, cost, quality or customer experienceReduced risk through completed FMEA actionsProcess maps and standard work adopted across teamsStronger continuous improvement capability across the business Perks from day oneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy BarSeasonal perks at ThredboRapid career growth across our hotel and entertainment networkPaid parental leave, community and volunteering opportunities How to applyClick apply and you’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. Enter your details and answer a few quick screening questions so we can get to know you better.Apply now and make your mark with EVT.