Transformation Consultant - UK

Role summary: We're looking for a Change Manager to make sure new operating models, standardised processes and reporting tools are genuinely adopted and embedded, not just designed and documented. You'll own the human side of change, from user journeys and personas through to communications, training and adoption tracking. What you will be doing: Defining personas and user journeys for key operational roles, ensuring processes, tools and reporting views meet real user needs. Developing and deli…