Transformation Project Manager

The Transformation Project Manager is responsible for the structured delivery of strategic transformation initiatives across HX. The role translates business priorities into clear project plans, coordinates cross-functional teams, manages dependencies, risks and decisions, and ensures that agreed outcomes are embedded into day-to-day operations. Working with senior leaders, functional owners and subject-matter experts, the role provides disciplined governance, transparent reporting and practical project coordination to deliver measurable, sustainable improvements for the business, our people and our guests.

Key Responsibilities & Deliverables

The role is expected to own and manage end-to-end delivery of assigned transformation projects, from mobilisation and planning through implementation, handover and closure.

• Translate strategic objectives and business priorities into clear scope, deliverables, milestones and integrated project plans.
• Establish appropriate project governance, including decision forums, reporting cadence, documentation standards and escalation routes.
• Work with stakeholders to support stakeholder adoption and embed agreed changes into day-to-day operations.
• Coordinate cross-functional workstreams and maintain alignment across business owners, subject-matter experts, technology teams and external partners.
• Manage project risks, issues, assumptions, dependencies and decisions, driving timely mitigation and escalation where required.
• Monitor delivery progress, risks, benefits and budget, providing concise and accurate status reporting.
• Plan and coordinate testing, business readiness, training, implementation, and transition to business as usual.
• Maintain clear project documentation, decision records and audit trails, ensuring information is accessible, current and appropriately controlled.
• Facilitate workshops and working sessions that enable effective problem solving, decision-making and accountability.
• Identify opportunities to improve HX project delivery practices, templates, governance and ways of working, and share lessons learned across the transformation portfolio.
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits

Requirements

• Fluency in English is required.
• Experience in the maritime, expedition, or cruise industry beneficial but not required.
• 5+ years of experience in project management of complex business transformation, change, process improvement or technology-enabled projects.
• Demonstrable experience delivering projects across multiple functions, locations and stakeholder groups in a matrixed organisation.
• Practical knowledge of project delivery methodologies, governance, planning, risk management, change control and benefits tracking.
• Experience producing high-quality project plans, status reports, RAID logs, decision papers and executive-level updates.
• Strong facilitation and stakeholder-management skills, with confidence engaging senior leaders and challenging constructively where needed.
• Experience with testing, implementation readiness and transition to business-as-usual.
• A recognized project management or change qualification, such as PRINCE2, PMP, APM, Agile or Prosci, beneficial but not required.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies

• Safety and Compliance minded for yourself and others.
• Acts with a high degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to adapt to change in a positive, productive manner.
• Delivery-focused, organised and comfortable creating clarity in complex or ambiguous environments.
• Able to influence and build trusted relationships across functions and levels.
• Commercially aware and able to balance pace, quality, cost, risk and stakeholder needs.
• Able to convert complex information into clear recommendations and actions.
• Proactive, resilient and comfortable managing multiple priorities while maintaining attention to detail.
• Curious and improvement-minded, with a willingness to challenge existing ways of working constructively.
• Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently and manage competing demands.

HX Spirits

Passionate Explorers: We are proud of our history and are driven to create more.

‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.

Humble Leadership: We have a short distance between leaders and teams.

Genuine Interactions: We want all people to be their true selves.

Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.