Transit Operations Supervisor [CDL Class B or higher with Passenger endorsement and no airbrakes (L) restriction Required]

Classification: Full-Time, Non-Exempt

Location: Operations Facility - 8800 Corridor Rd. Annapolis Junction, MD 20701

Reports to: Operations Manager, Assistant General Manager (AGM) or their designee

Wage Rate: $29.72 / hour - $32.84 / hour ($61,817 - $68,307 Annually) DOQ

Schedule: Combination of daytime, evening and weekend hours.

The Regional Transportation Agency (RTA) of Central Maryland manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrative and operational staff out of our Annapolis-Junction location. RTA operates 15 fixed-route and paratransit service throughout the service area.

Job Description

We are seeking a dedicated, responsible, team-oriented, solutions driven Transit Operations Supervisor to perform a variety of operational, managerial and administrative work in the day and provide timely instructions/responses for operational information.

Key Responsibilities, including, but not limited to:

• Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Provides unifying direction and clear instructions regarding various issues throughout the day; audits service, routes and road conditions, and recommends alternate routes to dispatch as appropriate.
• Supports the other supervisors and fosters a cohesive and positive working environment for all Drivers and Dispatchers.
• Supervises a minimum of 10 drivers and dispatchers, including managing attendance, approving time off requests, assisting with personnel issues, and verifying schedules.
• Provides a variety of public transportation information to passengers, the general public and other agencies; provide quality customer service and respond to public inquiries and requests in a courteous manner.
• Investigates accidents, incidents, disputes, and disturbances, in accordance with policy, and in conjunction with the proper authorities; writes various reports regarding all accidents, incidents, disputes, and disturbances.
• Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
• Assists in the creation and updating of reference materials for Dispatchers and Operations Supervisors.
• Monitors operator driving skills and work habits.
• Authorizes trips outside of transit services when necessary.
• Schedules alternative routes when necessary and assists with rides for passengers.
• Uses automated computer systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Actively and routinely participates in supervisory training.

Knowledge, Skills and Abilities:

• Ability and aptitude to manage all aspects of a department on a rotating basis, including being the primary decision-maker and point of reference for a team.
• Ability to accept job responsibilities and meet deadlines.
• Excellent phone demeanor and customer service skills.
• Ability to work independently.
• Ability to interact with interdepartmental personnel.
• Positive attitude and sensitivity in dealing with customers and staff with special physical and/or non-neurotypical needs.
• Excellent verbal, interpersonal, judgment and problem-solving skills.
• Ability to perceive, react and communicate positively to needs of colleagues and customers.
• Professional experience and professional demeanor.