Transit Supervisor (eRide Ithaca)

Now Hiring a Mobility-on-Demand (MOD) Transit Supervisor!

Are you a natural leader who is energized by fast-paced environments and cares deeply about quality service and team support? We’re looking for a proactive and people-focused Supervisor to help launch and shape the future of our all-electric, mobility-on-demand transit service! Visit our website to learn more about the Ithaca Electric Transportation Accessibility (IETA) project, expected to launch in Spring 2026.

This is not your average supervisor role! You’ll be at the heart of a rapidly evolving service model, helping us rethink how public transit can better serve our community. You’ll work with a diverse, dedicated team and every day will bring new challenges and opportunities to lead, learn, and grow.

What You’ll Do:

• Oversee daily operations and solve logistical challenges to keep MOD services running smoothly
• Supervise and support operators, ensuring safe, reliable service & great passenger experience
• Lead training efforts and collaboratively develop MOD program policies & procedures
• Monitor operator performance, provide timely feedback, & celebrate wins
• Ensure compliance with TCAT policies, DOT/DMV regulations, & NYS Article 19-A testing
• Be on-call to respond to service issues, coordinate with mechanics, & assist with emergency operations
• Represent TCAT and engage with the community at events and meetings

Why Join TCAT?

• We offer a truly supportive work environment where your leadership makes meaningful impact on the community.
• Opportunities to grow your career in public transportation.

• Excellent benefits including generous contributions to medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
• Generous PTO: vacation, sick time, paid holidays, floating holidays.
• Be part of a mission-driven team serving passengers and expanding our transit services in Tompkins County!

Schedule:
Service hours TBD, but will include night & weekend operations and on-call responsibilities

Work Environment:

This role blends office work with field supervision — you’ll be out & about supporting operators, attending community events, and making sure everything runs smoothly. Be ready for all kinds of weather and occasional lifting (up to 50 lbs).