Transition Manager (ID 1250)

Position Summary
The Transition Manager is responsible for planning, managing, and executing end‑to‑end transitions of Finance processes into a shared service or centralized operating model. This role oversees all phases of transition—knowledge transfer, shadowing, SOP creation, cutover, hyper‑care, and stabilization—ensuring operational readiness and a smooth handoff to steady‑state delivery teams. The ideal candidate is highly organized, detail‑oriented, and skilled in managing complex, multi‑phase transitions across diverse functions.

• Own end‑to‑end transition planning for all assigned Finance functions, including scope definition, timelines, milestones, and success criteria.
  
• Develop and maintain detailed transition project plans; monitor progress and escalate risks or delays.
  
• Coordinate with functional owners, service delivery teams, and regional partners to ensure alignment and readiness.
  

• Create and manage comprehensive knowledge transfer plans, including training sessions, shadowing, and reverse shadowing.
  
• Ensure creation, validation, and sign‑off of Standard Operating Procedures (SOPs) and process documentation.
  
• Define success criteria for each transition wave and ensure delivery teams are equipped to operate processes effectively.
  

• Lead cutover planning and execution to transition processes from current teams to the shared service center.
  
• Coordinate hyper‑care activities, ensuring issues are logged, tracked, and resolved quickly.
  
• Oversee the stabilization phase by monitoring performance trends, service levels, and team readiness until steady state is achieved.
  

• Assess readiness of people, processes, and systems before each transition stage, ensuring no critical gaps remain.
  
• Track productivity ramp‑up and ensure delivery teams achieve target efficiency within planned timelines.
  
• Provide clear reporting on transition status, risks, dependencies, and required support to leadership and stakeholders.
  

• Partner closely with Finance process owners, delivery leads, and cross‑functional teams to ensure coordinated execution.
  
• Communicate effectively across all levels, providing updates tailored to business leaders, operations teams, and project stakeholders.
  
• Support change management activities to ensure smooth adoption of new roles, responsibilities, and workflows.
  

Requirements

• Bachelor’s degree in finance, business, project management, or related field.
  
• 5+ years of experience in process transition, shared services, outsourcing, or finance transformation.
  
• Proven ability to manage large‑scale transitions with multiple functional workstreams.
  
• Strong project management, communication, and stakeholder‑engagement skills.
  
• Experience in shared service center setup or global business services (GBS).
  
• Familiarity with Finance processes such as P2P, O2C, R2R, FP&A, or similar.