Transition Project Manager

Key Responsibilities:

• Own and manage the end-to-end transition plan, ensuring all activities are completed as per agreed timelines.
• Develop and maintain transition schedules, milestones, dependencies, and deliverables.
• Coordinate with customer stakeholders, incumbent teams, delivery teams, and support functions throughout the transition lifecycle.
• Identify, assess, and manage transition risks, issues, and mitigation plans.
• Lead knowledge transfer (KT) activities, ensuring operational teams are adequately trained and transition-ready.
• Track and validate completion of knowledge transfer sessions, documentation, and operational readiness checkpoints.
• Manage resource onboarding, access provisioning, process alignment, and transition governance activities.
• Facilitate regular transition review meetings and provide status updates to stakeholders.
• Ensure all operational, technical, and contractual prerequisites are completed before service takeover.
• Drive service readiness assessments and support successful service acceptance and handover.
• Monitor stabilization activities post-transition and address any issues impacting service continuity.
• Maintain transition documentation, reports, risk registers, and decision logs.

Required Qualifications:

• Bachelor's degree in Engineering, Information Technology, Business Administration, Management, or a related field.
• 6+ years of experience in Project Management, Service Transition, Program Management, or Service Delivery roles.
• Proven experience managing transition or transformation projects in IT services or managed services environments.
• Strong knowledge of transition planning, risk management, service readiness, and knowledge transfer processes.
• Experience coordinating with multiple stakeholders, including customers, vendors, and delivery teams.
• Excellent project planning, communication, stakeholder management, and problem-solving skills.
• Familiarity with project management methodologies and tools.
• PMP, PRINCE2, ITIL, or equivalent certifications are preferred.