Expeditors

Discussion

Transload Customer Service Representative

  • This position supports the movement of inbound ocean freight to the Los Angeles region, through coordination with terminals, truckers, our warehouse, and other Expeditors offices.
  • The focus is proactive and innovative customer service.
  • This position requires agents to use critical thinking skills to build customized solutions to various customers.
  • This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.
  • The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.

Position Schedule: Monday – Friday 8AM to 5PM

Major Duties and Responsibilities:

  • Provide Exceptional Customer Service and be the main point of contact for the customer / import teams
  • Build and maintain strong relationships with our drayage / transloading service providers
  • Track and Trace containers at terminals availability, holds, and clearance(s) when applicable
  • Ensure we receive all necessary documents from imports/customer to transload
  • Dispatch arrival notices to drayage/transload service providers timely
  • Assist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz, floor-loaded/palletized, special handling, etc)
  • Keep up to date record of service provider rates to ensure we are covered by our rate sheet
  • Ensure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouse
  • Ensure accurate and timely client and vendor billing for drayage and transload services
  • Participate in internal and external customer meetings
  • Ensure accurate and timely data entry into our operational system
  • Understand department process flow, constantly looking for areas of improved efficiency

Minimum Qualifications:

  • High School Degree or equivalent required
  • Successful candidates must pass a background check
  • Must be legally authorized to work in the United States
  • Must not require future sponsorship for employment visa
  • Fluent in English, both written and verbal
  • Must have the ability to work overtime in support of the department’s needs
  • Must be able to commute to the city of Carson, CA
  • Comfortable with numbers and basic mathematical skills
  • Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.

Desired Qualifications:

  • Associates or Undergraduate Degree Preferred
  • Good computer skills (Word, Excel, and familiarity with PowerPoint)
  • Ability to multi-task and prioritize throughout the workday while remaining focused and organized
  • Demonstrated ability to be proactive in thought and action
  • Strong organizational skills
  • Analytical with a strong attention to detail
  • Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Ability to work independently and in a collaborative team environment
  • Willing to pitch in and help on last minute projects or assist team members
  • Excellent written, verbal, and interpersonal communication skills
  • Has a demonstrated strong work ethic, and reliability

Reporting Structure

  • Supervisor and Manager

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $20-$30 per hour

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