TRANSPORT / IP (TRIP) NOC TECHNICIAN with Security Clearance

Primary Responsibilities Responsible for performing and training team on the following duties: Create, update, and track incident tickets using ServiceNow ITSMS / JIRA. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team and customers. Monitor network events and failures 24/7/365 across multiple tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate corrections. …