Transport Operations Chief - Ground Transportation - IMC

MAJOR FUNCTION:

The Chief – Transport Operations is responsible for the overall leadership, coordination, and daily operations of the Specialty Care Transport Unit (SCTU) and the BLS (non-emergent) transport within Inspira Ground Transportation. This position ensures the safe, efficient, and compliant delivery of interfacility critical care and specialty transports, as well as non-critical transports by BLS. The Manager oversees the clinical and operational performance of SCTU and BLS operations personnel, including Registered Nurses, Paramedics, and Emergency Medical Technicians, ensuring adherence to NJ Department of Health (NJDOH) regulations, system protocols, and hospital policies. This role actively collaborates with Nursing Leadership, EMS Administration, and external stakeholders to maintain service quality, optimize resource utilization, and enhance patient outcomes.

QUALIFICATIONS:

Education & Experience:

• BSN required.
• MSN preferred.
• Experience in prehospital care and/or interfacility transport preferred.
• >5 Years of Nursing Experience required.
• 1 Year of ICU or ED nursing required.
• Progressive leadership experience in a supervisory or management capacity

Certification/ Licensure:

• ACLS required.
• PALS required.
• BLS required.
• STABLE preferred.
• TNCC or PHTLS required.
• Valid NJ OR Compact Multistate RN
• EMT OR MICN OR EMT-P within 100 days of hire

Position Responsibilities

• Providing leadership and direction for all SCTU/BLS Transport operations, ensuring high-quality, patient-centered care during interfacility transport.

• Managing staffing, scheduling, and deployment of SCTU/BLS resources to meet

organizational and contractual obligations.

• Monitoring compliance with N.J.A.C. 8:40 and 8:41 regulations and all applicable

regulatory standards governing BLS and Specialty Care Transport operations.

• Supporting recruitment, onboarding, and ongoing professional development of SCTU/BLS

transport personnel.

• Overseeing operational readiness of SCTU vehicles, equipment, and supplies, ensuring

safety and reliability.

• Collaborating with hospital departments, referring facilities, and regional partners to

ensure seamless coordination of patient transfers.

• Developing and implementing policies, performance metrics, and process improvement

initiatives to enhance efficiency and service delivery.

• Maintaining fiscal responsibility through monitoring of overtime, resource allocation, and

cost-effective operational practices.

• Serving as a resource to SCTU/BLS transport staff, promoting a culture of accountability,

teamwork, and continuous improvement.

• Oversees the proper and efficient operation of the SCTU program, including chart review,

documentation accuracy, quality assurance, and adherence to regulatory and hospital

standards. Ensures timely licensure renewal, staff training, and continuing education

compliance. Integrates SCTU/BLS transport services with Inspira's system standards,

maintaining alignment with network policies, procedures, and quality initiatives. Identifies

new service opportunities and strategies to improve patient care, staff performance, and

fiscal efficiency within the department.

• Shift Operations

Oversees routine shift operations including schedule management, call-out coverage,

timecard review, and daily resource deployment. Collaborate with supervisory and

dispatch staff to address operational issues and ensure consistent communication and

coverage across all SCTU/BLS transport bases. Responds to safety, operational, or

clinical concerns promptly, escalating issues as appropriate.

• Fiscal Responsibility

Maintains fiscal accountability for SCTU and BLS transport operations, monitoring budget

performance, overtime utilization, and capital needs. Uses data and performance metrics

to guide staffing, fleet, and operational decisions.

• People and Leadership

Promotes strong communication and engagement among SCTU staff, BLS transport staff,

educators, and leaders. Mentors team members and fosters a culture of safety,

professionalism, and continuous improvement. Supports recruitment, retention, and

performance management in collaboration with Human Resources and EMS Leadership.

• Hospital and System Liaison

Acts as the liaison between SCTU /BLS transport and all Inspira hospitals, maintaining

positive relationships and ensuring smooth coordination of patient transfers. Promotes the

SCTU and BLS transport service line across the network and community, emphasizing

quality care and operational reliability.

• Quality and Compliance

Facilitates quality improvement initiatives, staff performance evaluations, and patient chart

audits. Investigates quality or safety concerns and coordinates corrective

actions/measures. Ensures continuous compliance with all local, state, and federal

regulations governing SCTU operations and BLS non-emergent transport.

• Staff Competency

Maintains proficiency in SCTU and BLS non-emergent operations and clinical

competencies. Ensures all SCTU personnel meet education, certification, and

performance standards.

• Other Duties as Assigned

• Performs additional functions or projects as directed by leadership to support department

and organizational goals.

BENEFITS INFORMATION:

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