Transport Support Lead (12-Months)

As the Transport Support Lead, you will be responsible for to supporting efficient and cost-effective transport operations through transport cost management, invoice processing, claims management, reporting, and continuous improvement. In addition to leading the Transport Administration function so that JB Hi-Fi Group can maintain safe and efficient transport networks and ensure optimal carrier performance and market leading B2C and B2B delivery capability.

Key responsibilities include, but are not limited to:

• Cultivate a supportive and inclusive culture, ensuring team member safety and well-being is prioritised.
• Maintain and manage team performance and conduct, whilst also ensuring that appropriate feedback, and recognition.
• Develop team capability through cross-training, knowledge sharing, and operational support to ensure effective coverage and resilience.
• Provide operational support during peak trading periods and business-critical events.
• Lead the transport administration function including accounts payable and customer damage claims that result from carrier negligence.
• Ensuring accurate and timely processing of transport spend and lead improvements in invoice reconciliation and look for ways to improve freight cost recovery.
• Manage transport cost reporting, carrier rate cards, and administration of carrier contracts in the network.
• Analyse transport costs, operational data, and trends to support decision-making and identify improvement opportunities.
• Partner with Operations, Finance, Systems, carriers, and external stakeholders to support operational performance and continuous improvement initiatives.
• Manage carrier audits and communicate to all parties, support audit disputes and monitor the completion.
• Drive a safety culture through transport processes and provide reporting on COR incidents across the Group
• Promote awareness about compliance requirements, and coach/train Group leaders, team members and contractors to build capability and knowledge about transport processes and compliance.

To be successful in this role, you will need:

Essential:

• 5 years’ experience in logistics leadership roles.
• 3 years’ experience in transport operational leadership roles.
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement.

Preferred:

• Experience in retail logistics desirable.
• Experience with freight management systems.
• Experience in leading administrative functions, such as accounts payable or claims.
• Knowledge of the Australian Consumer Law.
• Experience in conducting audits and managing corrective actions.
• Experience in delivering compliance training desirable.
• Knowledge of the transport industry, transport equipment and relevant legislative and regularly requirements such as Chain of Responsibility.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!