Transportation Analyst

Key Responsibilities:

• Book and tender high-volume parcel shipments and LTL freight using carrier portals and systems for FedEx, UPS, DHL, and approved LTL carriers.
• Select appropriate service levels (Ground, Express, Economy, LTL service tiers) based on delivery requirements, cost, and service commitments.
• Prepare, process, and validate shipping labels and documentation for domestic and international parcel shipments.
• Monitor high daily shipment volumes, proactively identify delays, service failures, billing discrepancies, or delivery exceptions, and coordinate resolution with carriers.
• Analyze parcel and LTL shipment data to identify trends such as late deliveries, damage patterns, accessorial charges, and recurring carrier issues.
• File, track, and manage claims for lost, damaged, or delayed parcel and LTL shipments, ensuring timely submission and follow-up to maximize recovery.
• Support compliance with carrier requirements and basic domestic and international shipping documentation.
• Develop and maintain Excel-based reports and dashboards tracking KPIs such as on-time delivery, transit time performance, cost per shipment, accessorial spend, and claim recovery rates.
• Partner with carriers, warehouse operations, customer service, and finance teams to resolve shipment issues and improve parcel and LTL transportation performance.
• Assist with continuous improvement initiatives, including carrier performance reviews, rate and service comparisons, and support for new shipping or transportation system implementations.

Required Qualifications

• 1–3 years of experience in transportation or logistics operations with a strong focus on high-volume parcel shipping.
• Hands-on experience booking parcel shipments and LTL freight using FedEx, UPS, DHL, and/or LTL carrier portals.
• Experience selecting parcel and LTL service levels based on cost, transit time, and delivery commitments.
• Working knowledge of shipment tracking, exception management, and carrier issue resolution in a high-volume environment.
• Experience filing and managing freight claims for parcel and LTL shipments.
• Basic familiarity with domestic and international parcel shipping documentation and requirements.

Skills

• Strong analytical skills with the ability to review large shipment data sets and identify trends, anomalies, and recurring issues.
• Intermediate to advanced Excel skills, including pivot tables, lookups (VLOOKUP/XLOOKUP), and basic charting.
• High attention to detail and ability to manage large shipment volumes and competing priorities.
• Strong written and verbal communication skills for working directly with carriers and internal stakeholders.
• Practical problem-solving skills with the ability to apply transportation knowledge to operational challenges.

Preferred Qualifications

• Experience with ERP, TMS, or shipping software platforms.
• Exposure to international trade compliance concepts (INCOTERMS, commercial invoices, export documentation).
• Experience using Power BI or similar tools to visualize transportation and logistics performance metrics.
• Familiarity with freight spend analysis, accessorial charge review, or carrier performance reporting.