Transportation Assistant (Beneficiary Travel Assistant)

This position is in the Health Administration Service at the Truman VA Medical Center in Columbia, MO. The Transportation Assistant (Beneficiary Travel Assistant) acts as the primary contact to Veterans for transportation needs.

This position is within the Health Administration Service at the Truman VA Medical Center in Columbia, MO. The Transportation Assistant (Beneficiary Travel Assistant) duties include but are not limited to: coordinating, arranging, and processing travel request and benefits of transportation appropriate for eligible Veterans. The duties include but are not limited to: Provide transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, and care Determine eligibility for the program and process requests Determine which of several fund control points to utilize, entering authorizations, maintaining manual and electronic accounting records, and adjusting account balances Determine method of payment for authorized and unauthorized ambulance claims submitted for consideration Receive invoices for payment of transportation services, investigate authorizations, orders, and utilize the computerized patient record system to review medical records Explain regulatory guidelines to beneficiaries Act as liaison between vendors and financial management service (FMS) for invoices pending payment Reconcile vouchers and interact with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient Respond to client requests and seeks resolution of family/employee/patient complaints Perform other duties as assigned Work Schedule: Monday thru Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant (Beneficiary Travel Assistant)/ PD99910S Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.