Transportation Crossdock Supervisor - New Jersey

About Us

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role

This role is available for AM and PM shifts. The Transportation Cross Dock Supervisor – New Jersey (Hackensack) owns daily execution of the cross dock for FreshDirect's Transportation Department, covering shift, field, process, facility and fleet management. This role keeps every route dispatching on plan, coaches delivery teams in the field, and protects delivery cost and service performance through daily audits and disciplined check-in and check-out processes. It directly shapes whether customers receive complete, on-time, fresh orders.

What You’ll Do

• Run pre-route readiness in New Jersey: confirm facility and fleet integrity, finalize daily planning with the Transportation planning team, and verify with the Operations Center that the transport trailer is en route
• Prepare and distribute all printed materials and assets, ensuring 100% are functional for every dispatch
• Dispatch all routes on plan using the Trans App process, making exception management decisions (attendance and other issues) and covering open routes as needed
• Review the prior day's Final Recap and set the day's action priorities
• Build weekly action plans for the 5 lowest performing employees and all new hires, including ride-alongs, field audits, route visits and team action plans
• Coach, train and develop delivery teams by conducting 1 field audit daily and ride-alongs quarterly
• Monitor daily route status and performance by employee, and support route issues in real time through open lines of communication
• Respond to field incidents in 100% compliance with the Accident Policy
• Supervise post-route returns and order confirmation, ensuring 100% of assets are returned and recorded and Returns Management is fully followed
• Ensure daily completion of vehicle inspection reports, with 100% of VIRs entered into the Maintenance Log system
• Interview poor performing and new hire employees before end of day, maintain the daily Transportation Event Log summary, and set up next-day preliminary dispatch schedules
• Manage delivery cost while sustaining service levels (on-time, satisfaction, complaints) and take proactive steps to reduce credits and customer complaints
• Promptly address community complaints, support community-focused marketing initiatives, and support recruiting through interviews and road tests as needed
• Lead the team: communicate accountabilities, objectives and performance feedback, coach administrative support staff, champion reward and recognition, and build an engaged, high-morale culture of honesty and open communication

What You’ll Bring

• 2+ years of experience in transportation, delivery or logistics operations, including frontline supervision
• Proven ability to coach and develop delivery teams in the field
• Strong communication skills, with the ability to set clear expectations and give direct, constructive feedback
• Goal-oriented work ethic with high standards for quality and performance
• Organized and efficient with administrative tasks and recordkeeping
• Sound judgment and problem-solving in fast-paced, time-sensitive operations
• Commitment to consistently following company policies and procedures
• Experience with dispatch, routing or fleet maintenance systems;

Our Values at FreshDirect

We live these values every day:

A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

Salary

$68,000 – $75,000

Total Rewards & Benefits

· Competitive compensation and comprehensive benefits

· PTO, Safe & Sick Time, and Paid Holidays

· Medical, Vision, Dental, and Voluntary Disability coverage

· 401(k) with employer match and Life Insurance

· State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

· Onsite FREE parking

· FREE employee shuttle bus service from nearby Subway station

· Training, leadership development, and tuition discount at local colleges

· 20% employee discount on FreshDirect online orders and Brooklyn wine store

· Minimum 50% employee discount at our onsite employee market

· Mobile phone discounts through partnerships with T-Mobile and Verizon

· Gym membership discounts through NYSC

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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