Job Title: Transportation Dispatcher

Department: Transportation

Reporting to: Transportation Manager

Date: 12/13/2024

Position Status: Full-time

FLSA Status: Non-Exempt

Job Summary:

As a Transportation Dispatcher, you will manage scheduling, communicate route assignments, monitor transportation activities, and resolve any issues that arise—all while maintaining a focus on safety, efficiency, and exceptional service. Participation in a rotating on-call schedule for weekend coverage is required. If you thrive in fast-paced environments and enjoy problem-solving, this position offers an exciting opportunity to make a meaningful impact with a self-sustaining social enterprise. Join us today!

Goodwill Industries of North Florida is a local, not-for-profit organization that removes barriers to employment through training, education, and career opportunities for the communities we serve.

Minimum Qualifications:

Education

• High school diploma or equivalent required; Associate’s degree in Transportation, Logistics, or related field preferred.

Experience

• At least three years of related experience and execution of similar duties in warehouse/freight operations required.

Licensure, Certification, and/or Registration

Valid Driver’s License

Other

• Must have excellent communication skills
• Must have excellent problem solving skills
• Must have excellent critical thinking skills

Job Duties

Essential Duties

% of Time

• Schedules drivers for pick-up and delivery; selects most efficient routes for each driver.
• Assists the Transportation Manager with prioritizing and routing drivers for regularly scheduled routes and urgent needs.
• Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
• Consolidates orders into truckloads for specific destinations.
• Communicates delays and route changes as necessary.
• Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
• Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.
• Assists with the oversight of maintenance and repair schedules for vehicles.
• Performs other related duties as assigned.

90%

10%

Supervisory/Decision-Making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?

☐ Yes ☒ No

Enter the number of direct reports and their position titles: N/A

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Prolonged periods of sitting at a desk and working on a computer

Preferred

• Ability to lift up to 15 pounds at a time

HAZARDS:

SKILL REQUIREMENTS:

• Excellent verbal and written communication skills.
• Strong organizational skills to prepare and assign routes.
• Strong leadership skills to ensure drivers’ compliance with direction and assignments.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.
• Thorough understanding of shipping industry.

Required

• Experience with Microsoft Excel
• Organization and prioritization skills
• Attention to detail
• Critical thinking
• Strong customer support mindset
• Verbal and written communication skills
• Reasoning and logic skills
• Team-oriented and collaborative interpersonal relationships skills
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred

• Experience with Samsara, McLeod, or AS-400 tracking programs.