Transportation - Dispatcher

Dispatcher – Full-Time
What We Offer

Salary: $65,000 – $75,000
Benefits: Medical, dental and vision plans
Retirement: 401(k) with company matching
Schedule: Monday – Friday, 7:30 AM – 4:00 PM

About the Role
As our Dispatcher, you’ll track and manage our drivers by assigning routes, destinations and timelines, and you’ll stay in contact with drivers while they’re on the road. You’ll work closely with clients and drivers to keep routes and schedules up to date so cargo is delivered on time, accurately and safely.
What You’ll Do
Route Planning & Dispatch

Develop delivery routes and plan and prioritize loads to make the best use of equipment and drivers
Enter, manage and dispatch all orders in the system
Manage hour-to-hour and day-to-day dispatch of domestic and cross-border brokers
Make sure all loads keep profitable margins
Work with management to adjust daily routes to meet customer needs
Watch for sudden route changes or road construction and work with drivers on new routes to keep deliveries on time

Driver Communication & Support

Stay in contact with drivers throughout the day using the two-way truck radio system and answer incoming calls from drivers on the road
Keep communication with drivers positive and supportive throughout their routes so deliveries arrive on time
Monitor vehicle locations

Customer Relations

Receive and confirm order details from clients
Keep clients informed ahead of time, including tracking and tracing updates when needed
Arrange appointments and scheduling
Build strong relationships with drivers and customers to ease the stress of last-minute schedule changes

Operations Coordination

Coordinate with internal locations so all routes and drivers are covered and scheduled deliveries meet customer requirements
Work with drivers and the maintenance department to arrange spare vehicles and make sure repairs get done

What You Bring

Our core values: Respect, Integrity, Excellence, Team and Pride
1+ year of experience in a similar role
1+ year of experience with general administrative duties
Strong written and verbal communication skills
Analytical thinking and strong attention to detail
A friendly, personable attitude, and the ability to work well both on a team and on your own

The successful candidate will be required to provide a clear records check.