TRANSPORTATION DRIVER

Position Summary

Responsible for providing Guest Services associated with the operation of the Transportation Department, and the Valet Department

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Delivers the highest level of service while interacting with guests, peer and other Sandia employees.
2. Travels to assigned destinations, transporting guests to and to and from the casino, resort, airport and other approved destinations.
3. Completes a pre-inspection and completes all information on inspection sheet on vehicle prior to departure.
4. Appropriately communicates to and acknowledges all information provided by the dispatcher.
5. Acknowledges and follows the set department standard operational procedures.
6. Complies with all traffic regulations.
7. Assists passengers and their baggage/s. Assists in the loading and unloading of baggage in baggage compartment/s.
8. Reports delays of events, traffic citations, incidents and accidents.
9. Advises passengers on the safety requirements while traveling and may remind guest to remain seated or act in an orderly manner while in vehicle.
10. Regulates heating, lighting and ventilating systems for passenger’s comfort.
11. Makes minor repairs or replacements to vehicles and changes tires if needed.
12. Always maintains cleanliness of vehicle/s.
13. Builds a professional relationship with internal and external contact while maintaining a friendly and approachable demeanor.
14. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Performs other job-related duties as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of vehicle/s and vehicle usage of air brakes.
2. Knowledge of city of Albuquerque streets, roads, airports and surrounding areas.
3. Excellent guest service skills.
4. Knowledge of hazards and standard safety practices related to the operation of assigned vehicles.
5. Knowledge of the operations, services, activities, promotions of the resort, casino and transportation programs.
6. Ability to drive in adverse weather conditions.
7. Ability to maintain and update proper certifications.
8. Ability to respond to requests and inquiries from the general public.