Transportation Manager - Corporate
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Transportation Manager, you will manage all operations of the Transportation Department. Specific functions include providing leadership, motivation, enthusiasm, direction, and support for Casino VIP Specialists/Concierge, Dispatchers, Limo Drivers, Shift Supervisors, and Managers.
THE DAY-TO-DAY:
Manage all department functions including short and long-term planning, as well as day-to-day operations.
Manage guest service standards which are consistent with the company’s standards and brand attributes.
Provide input to the Director and Vice President of Transportation and execute strategic plan consistent with the annual business/marketing plan
Provide input regarding the development of the department's fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases. Contribute to short-term and long-term profitability for the company.
Manage the department in the most efficient way, maximizing occupancy and/or revenue in order to surpass budgeted objectives.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects.
Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.
Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.
Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE's) per department policy.
Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company's standards and brand attributes.
Monitor, document, and notify the Director of Transportation of any problems that may impact or jeopardize the achievement of current future departmental objectives.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
Be knowledgeable of Company information to answer guest inquiries.
Identify and report defects throughout the work environment; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Participate in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials.
Ensure Company property and equipment is properly used and maintained.
Verify and authorize billing for all financial functions of the department including billing appropriate properties for limousine usage for special events and expenses such as car washes and repairs.
Manage transportation for all special events with property departments including casino marketing and other departments as applicable.
Manage and monitor budget operation and marketing strategies to produce the highest level of guest service using spreadsheets and various reports.
Develop a relationship with all outside vendors including vehicle maintenance service centers, phone companies and radio companies.
THE IDEAL CANDIDATE:
Must be at least 21 years of age
At least two (2) years of prior relevant experience in high volume Casino/Transportation services management
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Health & Income Protection benefits (for eligible employees).
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19559
Are you ready to JOIN THE SHOW? Apply today!