Transportation Manager

The Transportation Manager is a critical role responsible for daily transportation operations, driver performance, and client management.

Position Overview

The Transportation Manager is a critical role responsible for daily transportation operations, driver performance, and client management. The role includes direct management of the driver-monitor workforce and day-to-day service delivery.

Key Responsibilities

Daily Operations Leadership

• Own day-to-day transportation operations: routing, dispatch, attendance, inspections.
• Manage operations and related documentation each day via the Transafe App.
• Directly supervise the Fleet Coordinator, Drivers, and Monitors.
• Lead the daily operations standup.
• Respond to incidents and escalations in real time; coordinate with the CEO and President as needed.

Driver & Monitor Performance Management

• Conduct driver and monitor performance reviews in partnership with the Ops & People Engagement Lead.
• Coach on-time performance, route adherence, and compliance documentation.
• Lead driver recognition programs and engagement initiatives.

Client Relationship Management (Absorbed from Leadership)

• Absorb day-to-day client management and oversees the Operations & People Engagement Lead.
• Serve as the named day-to-day contact for operational matters; CEO retains contract authority and executive relationship.
• Maintain day-to-day relationships with district, municipal, and private-family clients.
• Support client evaluations, audits and other client reviews.
• Escalate contract, pricing, or strategic matters to the CEO or President as appropriate.

Continuous Improvement

• Identify operational improvement opportunities; propose and lead implementation.
• Maintain and evolve operational SOPs.
• Support technology initiatives that affect operations.

Success Measures

Performance in this role is measured against the following, tied to the Company’s Strategic Plan:

• Routing management and oversight
• Ensuring on-time pick-up and drop off
• Route completion targets
• Driver recruitment, engagement and retention targets
• Driver performance management process
• Zero major safety / child-left-in-vehicle incidents
• Client communications and experience (satisfaction and retention targets)
• New client acquisition targets
• Other initiatives and duties as assigned

Qualifications

• 5+ years of transportation operations management experience, preferably in student transportation.
• MA 7D certification or willingness to obtain.
• Experience managing field-based teams (drivers, monitors, or similar).
• Experience with GPS, routing, and dispatch technology.
• Strong client management skills.
• Bachelor's degree preferred but not required.

Hours

Full-time.

Why Join Transafe

Meaningful work supporting some of the Commonwealth's most vulnerable students; supportive team environment; paid weekly; paid training provided; a chance to make a direct, daily difference in the lives of children and families.