Transportation Operations Manager (52208)

On-Site M-F: Corporate Office - Roswell

Join Our Logistics Team!

Do you have a passion to manage dedicated fleet across multi-state lanes, while also helping to build and professionalize how the operation runs? C&S Chemicals is seeking a Transportation Operations Manager to join our growing Operations team in Roswell, GA.

Position Summary:

The Transportation Operations Manager is responsible for the day-to-day dispatch, routing, and driver management of a dedicated fleet across multi-state lanes, while also helping to build and professionalize how the operation runs. This role owns daily dispatch execution: planning efficient, compliant routes, adjusting in real time to disruptions, and coordinating with outside carriers when internal capacity is committed. It also serves as the direct manager and point of contact for the driver group. Beyond daily execution, this position contributes to how the operation improves over time: helping develop SOPs, owning performance against KPIs (on-time delivery, driver utilization, loads per day, cost per load), and supporting the move toward more proactive dispatching and better dispatch/routing tools. This role requires strong communication and sound judgment under pressure, availability to drivers during off-hours when they are on the road, and a hands-on approach to turning process improvements into lasting practice.

Essential Duties & Responsibilities:

Dispatch & Routing (Daily Execution)

• Build and manage daily dispatch schedules for a dedicated group of C&S drivers across multi-state lanes
• Plan efficient routes that account for loading windows, delivery appointments, transit times, and DOT hours-of-service limits
• Adjust dispatch plans in real time as conditions change: breakdowns, delays, weather, and customer reschedules
• Provide hands-on dispatch coverage when members of the dispatch team are out of office or during staffing transitions

Driver Leadership

• Serve as the direct manager and day-to-day point of contact for your driver group
• Partner with HR to recruit and hire new drivers
• Coordinate onboarding and training for new drivers; schedule ongoing training and refreshers
• Coach drivers on performance, service, and professionalism; address issues early and fairly
• Conduct performance evaluations and incentive reviews
• Administer corrective action and discipline when needed, consistently and in line with company policy
• Hold routine driver meetings to reinforce safety, policy, and operational updates
• Monitor driver hours and availability to build legal, realistic dispatch plans
• Support driver retention through consistent communication, fair load distribution, and responsive problem-solving

Safety & Compliance

• Ensure adherence to DOT, FMCSA, OSHA, and company safety regulations across the fleet
• Conduct safety audits, ride-alongs, and driver observations
• Support accident investigations, incident reviews, and root-cause analysis; put corrective actions in place.
• Maintain accurate driver hours, HOS logs, and ELD/telematics records
• Coordinate with the Safety Department on driver certifications, driver qualification files, and medical cards

Outside Carrier Coordination

• Tender loads to third-party carriers when internal capacity is committed
• Serve as the point of contact for outside carriers on active loads: pickup confirmations, in-transit updates, and delivery verification
• Track outside carrier performance and flag issues

Operations & Communication

• Act as the communication hub between drivers, dispatch, customers, and loading facilities
• Partner closely with our CSRs and Account Managers to keep delivery schedules aligned with customer commitments and to get ahead of changes before customers feel them
• Monitor trucks on the road and proactively communicate delays or changes to the teams and customers affected
• Maintain accurate dispatch records, delivery confirmations, and daily status reporting

Administrative & Reporting

• Review and approve driver timecards and PTO requests
• Work with HR and Payroll to keep driver pay and time entries accurate and on time
• Maintain accurate driver rosters and transportation documentation
• Provide transportation reports, delivery metrics, and driver performance data to senior management

The core job is above. This is where the role grows. We're not expecting all of it on day one, but the right person will want to be part of it.

• Work with the Director of Logistics to evaluate how we plan, route, and dispatch today and help define what better looks like
• Help develop and document SOPs for the operation
• Help us keep moving toward proactive dispatching, building plans as far ahead as customer demand and production allow
• Own day-to-day performance against the operation's KPIs (on-time delivery, driver utilization, loads per day, cost per load)
• Contribute to the evaluation of dispatch and routing tools and support implementation when we adopt one

• In-office Monday through Friday, 40 hours/week, based in Roswell, GA
• Our operation runs primarily Monday through Friday; drivers occasionally run weekend loads. When your drivers are on the road, including evenings and weekends, you're expected to be reachable and available to them
• After-hours involvement is typically phone/text-based problem-solving, not additional office time